Years of experience: 17

🗿 HR👍 Sales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Aya's Career Path
Section ManagerMay. 2022 -
Present
PSG Global SolutionsSection Manager
National Capital Region, Philippines• Develops and communicates the vision and expectation levels to unit members • Coaches and retains qualified leaders, front-liners, and support staff that will contribute to the business unit and company goals • Integrates different team functions and ensures high performance through feedback, training, and development • Drives the profit & loss of client portfolio ensuring it meets company ...
Senior Team ManagerNov. 2016 -
Jun. 2022
PSG Global SolutionsSenior Team Manager
NCR - National Capital Region, Philippines• Managed performance and daily operations of a team of recruiters, and directs them to meet/exceed goals defined with clients • Developed and manages tactical sourcing and recruitment strategies, in partnership with the operations manager and client manager • Ensured successful implementation, continual operation and success of accounts, by collaborating with different work groups • Built re...
Team LeadMar. 2010 -
Nov. 2016
TeleperformanceTeam Lead
NCR - National Capital Region, Philippines• Served as a mentor and coach to SMEs and acted as first point of escalation for client-specific issues. Served as back-up point of escalation when SMEs are not available • Maintained high level of proficiency with regard to client services, policies and site. Ensured timely, accurate and consistent delivery of updates to the SMEs. Disseminated client-specific information. Provided clarifica...