Years of experience: 6+
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Greg's Career Path
Sep. 2022 -Apr. 2024
Mesa Moving and StoragePresident
Salt Lake City, Utah, United StatesIn the first year, gross margin improved company-wide by 6%; claims expense was reduced by 45%; and overall customer satisfaction scores improved from 86% to over 95%--resulting in a 490% increase in business with the world's largest relocation company. Important gains were also made in process development and improvement, staff efficiencies, and right sizing. Mesa is an EOS company, and I se...
Nov. 2017 -Sep. 2022
New World Van LinesChief Operating Officer
Chicago, IllinoisReported to the CEO, and responsible for all aspects of service delivery and quality at this leading independent carrier: from customer service, operational capacity and fleet, quality improvement, and claims; to billing and processing. Charged with streamlining processes and improving scalability for achievement of the company's strategic growth plan, and the development and application of m...
Jan. 2012 -Apr. 2017
A. Arnold RelocationChief Executive Officer
Louisville, KYChief executive at the 2014 AMSA Independent Carrier of the Year. Succeeded the company owner, with the directives of building the strategic direction of the van line, and completing a buyout of his interests. Completed buyout of the company in June, 2013 with majority shareholder status. Grew revenue by 17% in first thirty months of ownership, producing record top line and top five EBITDA re...