Years of experience: 6+

Product ConsultantFounderAdvisorCustomer ResearcherProduct Manager🏐 Sports

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Highly reliable; strong professional involvement.

70%
Fraser's Career Path
Customer Experience ConsultantDec. 2022 -
Present
Dunk ConsultingCustomer Experience Consultant
We offer a CX Maturity Assessment - pls reach out if interested. dunkconsulting.co.uk -- Customer Experience means a lot of different things to a lot of different people. At the crux, it is an enablement expertise. The purpose of any CX team is to enable a business to make more effective decisions, with the customer at the heart of that process. In fact, the purpose of any CX team should be t...
VP Customer ExperienceJul. 2021 -
Nov. 2022
DAZN GroupVP Customer Experience
London, England, United Kingdom- Leading definition of Customer Strategy - Customer Centricity Maturity Assessments - Expanding DAZN insight capabilities - Launch of holistic VoC programme - Launch of Customer Journey mapping and improvement programme - Customer Community Management - NPS improvement planning - Improving transparency of customer data and employee enablement - Developing CX project prioritisation framework ...
Head Of Global Customer ExperienceJun. 2018 -
Jul. 2021
DAZN GroupHead Of Global Customer Experience
London, United KingdomJoined DAZN to set up and run Customer Experience function.

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