Ibagué, Tolima, ColombiaSuccessfully led 11 teams across the USA, Colombia, and Ecuador, implementing digital
marketing strategies that increased client portfolio performance by 35%.
Facilitated cross-functional collaboration, boosting campaign success rates by 40% and
achieving a 95% rate in client satisfaction.
Analyzed market trends and provided strategic advisories, enhancing client digital marketing
effectivene...
Delivered expert project management and strategic advisory services to over 10 companies,
enhancing their operational efficiency by an average of 25%.
Developed and executed comprehensive project plans, which resulted in a 30% reduction in
project timelines and a 20% improvement in resource utilization.
Conducted in-depth market analysis, informing strategic decisions that led to an average o...
ColombiaDirected customer service teams across achieving a 25% increase in customer satisfaction
metrics within 3 months.
Trained and mentored a staff of 21, resulting in a 15% improvement in team performance and
a 20% increase in staff career advancement.
Implemented new customer feedback mechanisms, leading to a continuous 30%
improvement in service delivery quality and efficiency.