Years of experience: 26

Service Quality ManagerComplaint Resolution SpecialistChief Customer Officer (CCO)Customer Retention SpecialistClient Relations SpecialistCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Anila's Career Path
Head of Customer Service OperationsMar. 2016 -
Present
TelstraHead of Customer Service Operations
SingaporeBuild, manage and develop end to end operational capability to deliver a world class customer service experience. Lead the team to build connectivity between the International business and Telstra’s key operational support teams to ensure the business operates & administers infrastructure, products and service for our customers in an efficient and effective way putting the customer at the cen...
Head of Service Delivery, AsiaJul. 2015 -
Mar. 2016
TelstraHead of Service Delivery, Asia
SingaporeLead the Asia Service Delivery Teams to provide customer services and solutions to Enterprise & Wholesale customers. Provide leadership, development and management of regional delivery teams across Asia through efficent delivery coordination and supplier management.
Head of Service Management, APACFeb. 2014 -
Jun. 2015
TelstraHead of Service Management, APAC
SingaporeHead the service management operations in the Asia-Pacific region, with ITIL qualified service management teams in India, Singapore, Hong Kong, China & Australia. Besides being the service relationship interface for our global customers, we are also the guardians of customer advocacy in the region.

Anila's Posts

  • 2

    About myself

    As a seasoned leader in global customer experience, I excel in transforming service delivery and digital operations. With over 20 years of experience, I enhance NPS, service reliability, and operational efficiency, blending technical insight with empathetic leadership to inspire high-performing teams.

  • 2

    Job Description

    Seeking a leadership role in customer experience or success, where I can leverage my strategic mindset and execution excellence to drive transformative customer journeys and elevate organizational success. I aim to contribute to a forward-thinking company committed to delivering exceptional customer value.

  • 2

    How to contact

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