Years of experience: 6+
Products & ConstructionInnovation managementMedia & TelecommunicationsChannel MarketingCollaboration and PartnershipsConsumer Industry
Trust Score
Highly reliable; strong professional involvement.
Paul's Career Path
Jan. 2023 -Present
FNB South AfricaHead of Customer Experience: Home and Secured Lending
Johannesburg Metropolitan Area · HybridI am responsible for both the Customer Value Management (CVM) and Group Housing Schemes Portfolio’s and responsible for the strategy and KPI’s of these portfolios. Setting up collaborative ventures internally to segment, analyse and identify the strategic levers to be pulled to maximise on client value across the group. This includes increasing VSI, client entrenchment and aligned client offe...
Apr. 2019 -Dec. 2022
FNB South AfricaHead of Growth: Home and Secured Lending
Johannesburg Metropolitan Area · On-siteResponsible to growth the largest portfolio in our mortgage book and to maximise on business opportunity through new channel enablement strategies & digital migration. Helped to achieve the best m/share growth in my 1st 12months in this role against all competitors and helped to set highest sales numbers on record with improved Main Banked Composition & Customers Digital penetration. The stra...
Apr. 2017 -Mar. 2019
FNB South AfricaChannel Head
Johannesburg Area, South Africa · On-siteBrought in to help create an entirely new department for our Banks Middle Market & reported to a newly appointed CEO to help build a team together that was focused on the customer. This involved bringing together all the various departments VPs and communications to our base to focus on a more client centric approach and then needed to demonstrate how this strategy would materialize into grow...