Years of experience: 6+
💸 Marketing✔️ ITCRM manager🧨 ConsultingProject ManagerBusiness Analyst
Trust Score
Highly reliable; strong professional involvement.
Edison's Career Path
Apr. 2022 -Present
AverdaCustomer Experience Manager / CRM Manager
Dubai, United Arab Emirates• Oversees Global Customer Experience (CX) teams in UAE, Qatar, Oman, KSA, and South Africa, driving continuous improvement initiatives and delivering exceptional customer experiences.
• Drives strategies mapping customer journeys, enhancing interactions, and optimizing processes for Averda's superior customer experience through cross-functional collaboration and extensive on-ground expertise...
Dec. 2020 -Apr. 2022
AverdaBusiness Support Manager
Dubai, United Arab Emirates• Spearheaded resource planning, coached local teams, and ensured adherence to global standards within the Global Delivery Service Centre supporting GCC teams and South Africa.
• Led the Salesforce implementation across multiple entities, conducted audits, established reports, and supported month-end invoicing for private sector teams, enhancing process efficiency and accuracy. Key Achievemen...
Dec. 2019 -Nov. 2020
AverdaLocal Delivery Service Centre Manager
Dubai, United Arab Emirates• Headed and managed the newly formed Local Delivery Service Team in Dubai and Sharjah in UAE, overseeing call, email and complaints management, customer experience, dispatch, and stock management for business and government projects.
• Optimized team talent, set performance indicators, measured agent performance, managed lead-to-cash process, and oversaw fleet allocation to ensure service de...