Years of experience: 6+
Content WriterChanel ManagerAccount ManagerCopywritingProofreaderEditor
Trust Score
Exceptionally trusted; proven professional excellence.
Karen's Career Path
Aug. 2022 -Present
NICE ActimizeManager, Technical Writing, Actimize; DOCenter Owner
Raanana, Center District, Israel · Hybrid- Responsible for the corporate product documentation portal for 8 Lines of Business and over 30 solutions. - Manage the host vendor relationship, define enhancement requests, and prioritize defect resolution. - Headed a significant UI and UX upgrade effort with proven SEO and positive engagement trends. - Collaborate with IT and CS to manage customer access entitlements, oversee the license ...
Mar. 2018 -Aug. 2022
NICE ActimizeDocumentation Group Leader
Israel- Managed from 3 to 15 technical writers globally. - Responsible for recruitment, onboarding, professional development, change management.
- Responsible for documentation tool licensing and budget planning. - Developed collaborative processes opposite R&D, product management, and IT business applications.
- Defined JIRA requirements to integrate documentation into R&D projects.
- Defined JIRA...
Dec. 2015 -Mar. 2018
NICE ActimizeSenior Technical Writer
Israel · On-site- Developed product documentation for new cloud-based solutions for mid-market financial institutions.
- Defined content and documented the solution, user, API, and cloud deployment guides (AWS based).
- Assisted other technical writers to adjust during the adoption of Agile development methodologies.
- Assisted other technical writers to adjust to a new authoring tool.