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Years of experience: 6+
IrelandTech Support✔️ ITSecurity Analyst
Trust Score
Highly reliable; strong professional involvement.
Eamonn's Career Path
Feb. 2024 -Present
IBMAdvisory Client Success Manager
Dublin, Ireland · On-site- CSM working with customers across Europe, Middle East and Africa
- Covering IBM Security software products including MaaS360 and Q-Radar (all cloud products)
Feb. 2019 -Jan. 2024
IBMClient Success Tech Lead
County Dublin, IrelandTechnical advisor to team of Client Success Managers, (EMEA + North America) - Project leader for enablement of colleagues and customers, including technical training and product certification. - Strategic advice to enterprise customers on mobile device fleet management, streamlined enrollment methods (Android Enterprise / Android Zero Touch / Samsung KME / Apple DEP). - Support for applicati...
Jan. 2017 -Jan. 2019
IBMTechnical Account Manager
County Dublin, IrelandTechnical advisor for customers of IBM MaaS360, a SaaS EMM product which manages mobile and fixed device fleets. Advice to all customers but specifically to enterprise, related to mobile device management, BYOD/COPE and other ownership models, App development / deployment, identity and security systems management. Customer retention in a competitive marketplace.