Years of experience: 25
🧑💼 C-level Executive✔️ ITSolution IntegratorCTOSystem ArchitectProduct Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Olaf's Career Path
Mar. 2021 -Present
European Space Agency - ESAInformation Technology Architect
Frascati, Latium, ItalyProject Lead - ITSM Tool Upgrade
Spearheaded the ITSM Tool Upgrade Project at ESA, managing solution architecture, strategizing quality gate deployments, and ensuring alignment with stakeholders through consistent status updates to promote transparency and progress. Architectural Leadership for IT Initiatives
Provided expert architectural guidance for critical ESA IT projects, with a focus on...
Aug. 2020 -Feb. 2021
NetCologne IT Services GmbHDirector IT / Managed Services & Consulting
Cologne, North Rhine-Westphalia, GermanyTeam Leadership and Operations Oversight
Held disciplinary responsibility for a team of 39, including 4 direct reports across Infrastructure, Service Management, Project Management, and Consulting, definition of KPI's. Central Helpdesk Implementation
Successfully planned and implemented a centralized helpdesk, incorporating both 1st and 2nd level support to streamline service delivery. Data C...
Jun. 2019 -Aug. 2020
HRS GroupDirector IT-Operation
Cologne Area, GermanyGlobal Team Leadership and Operational Oversight
Led a team of 30 across Germany, the UK, USA, China, and Australia, including 4 direct reports responsible for Infrastructure, Service Management, Project Management, and DevOps, developing and coaching team members and defining KPI's for the team. Service Availability Enhancement for Key Clients
Boosted service availability to 99.985% for high...