Tampa, Florida, United StatesAt Capital One *Design and implementation of a post agile delivery model for Retail Banking Technology (Intake/Planning/Delivery/Monitor/Manage) for a group consisting of 250 teams with over 1100 employees
*Focus on adapting JIRA for work in a large organization migrating from a SAFe model involving JIRA Align to a more strict use of only JIRA
*Creation of consistent intake forms for intent f...
Tampa, Florida, United StatesAt PwC PriceWaterhouse Coopers *Capturing performance, ensure delivery is meeting the business requirements; *Monitor, report, analyze operational execution; *Metrics gathering and dashboarding;, creating and reporting on KPI’s associated with ITIL Practices;
*Collaborate with IT teams/vendors to facilitate effective issue resolution; *Identify service delivery issues and define performance i...