Years of experience: 12
Service Quality ManagerCustomer ServiceCryptoSport FanTraderPartnerships Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Kalin's Career Path
Aug. 2020 -Present
FXCMProduct and Strategy
Sofia, Sofia City, BulgariaIdentifies new opportunities, assesses the company's product performance, and helps develop its long-term strategic plans for future product lines. Collaborating with all departments to ensure new and existing products are approved, tested and working as intended. Nurture and building of strategic vision with executives and development teams, based on collective vision, and feedback from vend...
Aug. 2018 -Aug. 2020
FXCMBusiness Analyst, Payment Solutions
Sofia, Sofia City Province, BulgariaMain task is researching and on-boarding payment vendors to process payments on behalf of FXCM. Skills used include: Data Analysis Competitor Research Identifying opportunities Negotiations Guides and Team Training Project Management Maintaining Relationship with external Vendors
Mar. 2015 -May. 2018
Domex LtdHead of Sofia Office
Sofia, Bulgaria-Managing customer support agents as well as spares and technical support in Sofia based ServiceTel -Providing support to Wimbledon based Domex Ltd (www.domex-uk.co.uk) -Organizing the operation in Sofia -Ensuring smooth daily running of the satellite office