Years of experience: 10

Blog ManagerEditorContent WriterCopywritingTutorBlogger

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lynne's Career Path
Senior Technical writer Jul. 2024 -
Nov. 2024
IS3 SolutionsSenior Technical writer
Jersey City NJ Hired to build information infrastructure for Project Managers who use Servicenow/SPM to work on large real estate-related projects. Develop Job Aids, Process Flows, and related documents. Identify gaps in process knowledge and devise new ways to provide the needed information. Directly support Project Managers and others.
Senior Technical WriterFeb. 2023 -
Jul. 2024
HiredbyMatrix (at Agadia Systems)Senior Technical Writer
Parsippany, New Jersey, United StatesHired to revamp technical documentation for existing user guides and to develop a strategy going forward for new interface and user aids. Advise on documentation strategy across products. Established SharePoint pages and enforced version control. Use Word to develop formats and write new sections. Participate in training and demos. Wrote and produced Style Guide for company. Developed full Ad...
Executive Technical Communications SpecialistApr. 2021 -
Dec. 2022
TEKsystems (Verizon)Executive Technical Communications Specialist
Remote (Basking Ridge)Worked with AI & Data team to move new Enterprise-wide Data Management project forward. Provided Requirements Analysis, Development support, and Communication/Writing help. Performed process analysis, produced swim lane diagrams and other supportive IT artifacts, and assisted with editing and writing. Tapped to create specialized Data Catalog training pathways in Confluence and eventual reorg...

Lynne's Posts

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    About

    • 20+ years in user-centric content creation • Aligning deliverables to customer needs • Expert in tech translation to actionable content • Skilled in product materials writing • Document strategy and process analysis

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    Cases & Experiences

    • 85% clientele from Fortune 500 • Crafted content for 2500 service providers • Reached 4 million Internet users • Enhanced usability, boosting sales and satisfaction

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    Work Order

    • Crafting information architecture • Defining customer document deliverables • Streamlining version control and maintenance • Strategizing documentation and product integration • Evaluating usability and crafting improvement plans

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    How to contact

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    About myself

    With over three years in software documentation, I've created comprehensive user guides and procedures for telecom projects, serving diverse audiences like data scientists and help desk staff, showcasing my team player mindset and technical acumen.

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    Job Description

    Eager to apply my expertise in crafting impactful documents, I aim to enhance user experience by developing clear, valuable online content that meets diverse needs and streamlines information delivery.

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    How to contact

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    About myself

    Proven expertise in managing content systems, including ServiceNow and Confluence. Extensive experience in technical writing, notably leading the creation of a new user guide for 2500 Service Providers in Number Portability.

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    Job Description

    Seeking a role to utilize strategic skills in documentation, aiming to enhance usability for users and elevate product perception, ultimately reducing help desk interactions.

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    How to contact

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