Berlin Area, Germany• Leading a Training & Coaching/Quality team supporting Customer Operations • Working on implementing LMS and a QA system to improve efficiencies and KPIs for in-house and external partner teams
• Creation of department KPIs followed by monitoring and team performance evaluation
• Reporting on the team’s performance to the business leadership, working closely with the Director of Customer Ser...
Berlin Area, Germany• Leading the Berlin Training Team • E2E ownership of New Hire Onboarding Program in EMEA Operational sites • Collaborating with Talent Acquisition, Workforce Planning and Operational Teams to ensure seamless on-boarding process.
• Working with global counterparts to create scalable solutions • Creating self-enabled learning solutions to facilitate different learning styles
• Global training ...