Dubai, United Arab Emirates- Supported the company’s management team in identifying and implementing resolutions to resolve customer problems and / or addressing complaints - Maintained Budgets and accounts of the company - Created and implemented the use of email templates for all client correspondence - Completed finance recovery from pending client payments - Produced company marketing and information presentations ...
CanadaManaging a portfolio of 700 small business and commercial clients all over, Canada, USA, and Europe
• Developed solutions to improve efficiency of administration processes, resulting in impeccable client servicing
• Complying with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling
• Building and st...
Canada• Working Closely with supporting 6 Business Relationship Managers with a portfolio of approx. 250-300 clients each to ensure timely execution of all business banking activities
• Preparing client banking profiles on SFE along with account opening documents
• Providingpostsaleservicestoclientsregarding-HSBCNet,voidcheques, transactional activities, Ensuring KYC accuracy, wire instructions, FX...