Years of experience: 19
Business Development ManagerπΈ MarketingMarketing Analytics ManagerCustomer Success ManagerProduct ManagerProject Manager
Trust Score
Highly reliable; strong professional involvement.
Rafael's Career Path
Nov. 2022 -May. 2024
UbersuggestProduct Manager
None Β· RemoteAt Ubersuggest, a leading digital marketing and SEO platform with 10M+ users, I led three teams in developing and implementing critical product features and enhancements. During my tenure, I drove initiatives that saw a 10% growth in paid users, raising annual revenue by 11% in 2023. ππ€π©ππ πΌπππ€π’π₯π‘ππ¨ππ’ππ£π©π¨:
β’ Successfully enhanced data quality through a cleansing initiative...
Feb. 2020 -Oct. 2022
UbersuggestCustomer Success Manager
Spearheaded the development and growth of the department. Implemented enhancements and automation initiatives that significantly optimized support operations, contributing to a 25%+ increase in customer satisfaction and reducing churn. Led a team that managed over 150 daily inquiries from various channels, supporting Ubersuggest, AnswerThePublic, and neilpatel.com users. ππ€π©ππ πΌπππ€π’...
Apr. 2016 -Dec. 2018
BrainlyMarket Growth Specialist
RemoteAt Brainly, a global knowledge-sharing platform with over 100 million users worldwide, I drove exponential growth by leveraging data-driven strategies and innovative content creation. By implementing thousands of SEO-optimized landing pages, I contributed to traffic surges, with some pages attracting up to 120k users in a single day. Additionally, I re-launched a user acquisition channel, ach...