Years of experience: 6+

United StatesSport Fan✔️ ITBusiness Owner👍 Sales & BizDevCustomer Success Manager

Trust Score

Highly reliable; strong professional involvement.

70%
Jason's Career Path
OwnerJan. 2018 -
Present
The Park San JoseOwner
San Jose, California, United States• Started the Surf Soccer Center as a way to give back to the youth of the community. • Manage the space and the logistics around city compliance. • Leveraged Google analytics to afford us the opportunity to modify our marketing strategy. • Maximized our marketing efforts through the use of Constant Contact. • Employ a staff of ten coaches and athletic trainers. • Manage 100 youth female socc...
Incident ManagerApr. 2013 -
Jun. 2017
Intact TechnologyIncident Manager
Greenbelt, MD• Increased customer satisfaction across all Intact managed customers • Effective liaison with the product teams and client groups • Maximized process and tools to allow Intact to notify customers of End of Life support of Hewlett-Packard software • Created the process, training and schedule for Intact’s on-call support • Engaged with cross-functional organizations to create new support proce...
NOC ManagerNov. 2003 -
Mar. 2013
HPNOC Manager
Cupertino, California, United States• Managed a team of 10 Tier 1 and 5 Tier 2 support engineers. • Increased Tier 2 incident resolution from 60 percent to 81 percent, resulting in decreased escalation volume to Tier 3 engineers. • Authored and published Knowledge Base support documentation. • Authored and delivered training for HP Enterprise Cloud Services Archive for Email. • Reduced support engineers talk time 30 percent thr...