Years of experience: 21

Data Analyst✔️ ITSolution IntegratorSystem ArchitectProduct ManagerProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Roger's Career Path
Director Of OperationsSep. 2019 -
Apr. 2024
WESTECHDirector Of Operations
Johannesburg, Gauteng, South Africa• Develop the company’s product offering. • Direct the Support team. • Develop an effective business strategy aligned with finances and assigned budgets. • Improve internal systems and service operating procedures (SOPs) to streamline business and increase company growth. • Trained 20+ Sales and Technical teams on new products, such as Microsoft 365, managed backup solutions, AV/EDR, various ...
Head of Technical ◦ Operations Manager Jul. 2015 -
Sep. 2019
Westech SystemsHead of Technical ◦ Operations Manager
Sunninghill Johannesburg• Developed the company’s support structure to accommodate new technologies and overcome obstacles to streamline the support process. • Provided operational leadership to 15+ support teams. • Full management of company operations and financial processes. • Formed part of the ADCO, EXCO team responsible for maximising business growth by 35%+ and developing strategies to grow Westech. • Impleme...
Operations ManagerOct. 2011 -
Jul. 2015
WESTECHOperations Manager
South Africa• Managed and developed customer support teams to meet and exceed key performance indicators (KPIs). • Developed and implemented strategies for improving operational efficiency while reducing costs. • Monitored and analysed key performance indicators (KPIs) to identify areas for improvement. • Provided regular reports on operational metrics and made recommendations for process improvements.

Roger's Posts

No responses yet
0