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Years of experience: 21
Data Analyst✔️ ITSolution IntegratorSystem ArchitectProduct ManagerProject Manager
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Exceptionally trusted; proven professional excellence.
Roger's Career Path
Sep. 2019 -Apr. 2024
WESTECHDirector Of Operations
Johannesburg, Gauteng, South Africa• Develop the company’s product offering.
• Direct the Support team.
• Develop an effective business strategy aligned with finances and assigned budgets.
• Improve internal systems and service operating procedures (SOPs) to streamline business and increase company growth.
• Trained 20+ Sales and Technical teams on new products, such as Microsoft 365, managed backup solutions, AV/EDR, various ...
Jul. 2015 -Sep. 2019
Westech SystemsHead of Technical ◦ Operations Manager
Sunninghill Johannesburg• Developed the company’s support structure to accommodate new technologies and overcome obstacles to streamline the support process. • Provided operational leadership to 15+ support teams.
• Full management of company operations and financial processes.
• Formed part of the ADCO, EXCO team responsible for maximising business growth by 35%+ and developing strategies to grow Westech. • Impleme...
Oct. 2011 -Jul. 2015
WESTECHOperations Manager
South Africa• Managed and developed customer support teams to meet and exceed key performance indicators (KPIs).
• Developed and implemented strategies for improving operational efficiency while reducing costs.
• Monitored and analysed key performance indicators (KPIs) to identify areas for improvement.
• Provided regular reports on operational metrics and made recommendations for process improvements.
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