Atlanta, Georgia, United States · Remote• Championed the development and management of the Disclosure Automation and Post Closing Automation products within Lender Toolkit's portfolio of automation solutions. • Supervised and supported multiple successful client implementations to fulfill client requirements while ensuring adherence to company quality standards.
• Generated measurable reductions in user touches on loan files and mo...
Jan. 2019 - Feb. 2020
Bank of HawaiiSENIOR MORTGAGE APPLICATIONS ADMINISTRATOR
Honolulu, Hawaii · On-site• Oversaw and administered all mortgage-related applications, including but not limited to Encompass360 Banker Edition and associated platforms (TPO Connect, Consumer Connect, Data Warehouse), PowerSeller, BKFS Director, and MSP.
• Realized projects and work requests by orchestrating the full project lifecycle, from development to QA testing and implementation in production environments.
• Sp...
Greater Atlanta Area · On-site• Developed and launched a new production Encompass environment from the ground up, supporting both retail and wholesale loan channels for 350+ users in multiple sales offices, closing 500+ loans per month, utilizing Optimal Blue pricing systems. ◦ Assessed and optimized all processes within all departments of the loan process lifecycle, identifying inefficiencies and enhancement opportunitie...