Years of experience: 36
CDIOStrategy and Product growthStrategic managementDigital and InnovationTransformationExpansion
Trust Score
Highly reliable; strong professional involvement.
Shailesh's Career Path
Jul. 2024 -Nov. 2024
PayNet (Payments Network Malaysia)Innovation Consultant (Advisory)
Mar. 2024 -Present
cantmakethishitup.comBook Author
London Area, United Kingdom- Book Title: "You Can't Make this SHIT up: Unraveling the mysteries of Customer Interaction"
- Expected Launch: Q1 2025. A practical guide for executives on driving CX transformation.
Mar. 2018 -Jan. 2024
Hong Leong Bank BerhadChief Digital and Innovation Officer
Kuala Lumpur, MalaysiaSetup a new function to instil a culture of customer centricity, experimentation, entrepreneurship & innovation. Establish a future proof Digital & CX strategy. Based on market & customer Insights, system & research data, identify key opportunities for customers across the lifecycle. Ensure prioritised execution to deliver key customer outcome & engagement, top line growth, & lower cost acros...