Years of experience: 36

CDIOStrategy and Product growthStrategic managementDigital and InnovationTransformationExpansion

Trust Score

Highly reliable; strong professional involvement.

70%
Shailesh's Career Path
Innovation Consultant (Advisory)Jul. 2024 -
Nov. 2024
PayNet (Payments Network Malaysia)Innovation Consultant (Advisory)
Book AuthorFeb. 2024 -
Present
London Area, United Kingdom- Book Title: "You Can't Make this SHIT up: Unraveling the mysteries of Customer Interaction" - Expected Launch: Q1 2025. A practical guide for executives on driving CX transformation.
Chief Digital and Innovation OfficerFeb. 2018 -
Jan. 2024
Hong Leong Bank BerhadChief Digital and Innovation Officer
Kuala Lumpur, MalaysiaSetup a new function to instil a culture of customer centricity, experimentation, entrepreneurship & innovation. Establish a future proof Digital & CX strategy. Based on market & customer Insights, system & research data, identify key opportunities for customers across the lifecycle. Ensure prioritised execution to deliver key customer outcome & engagement, top line growth, & lower cost acros...