Years of experience: 14

Call CenterCustomer Support RepresentativeMarketingSupport SpecialistCall Center SupervisorHR

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Lauren's Career Path
Area Manager (Clinical Operations)Nov. 2021 -
Dec. 2024
Air LiquideArea Manager (Clinical Operations)
Vancouver, British Columbia, Canada• Supervised a team of 30+ nurses, respiratory therapists, technologists and administrative staff in 9 business locations. • Delivered successful business results on a monthly basis by creating efficient, cost-effective and streamlined processes. • Demonstrated outside-the-box thinking by creating new KPIs such as direct-to-sale goals. By implementing efficient processes to ensure compliance,...
Operations Manager, Executive SupportNov. 2021 -
Dec. 2024
Air LiquideOperations Manager, Executive Support
Vancouver, British Columbia, Canada• Supervised a team of 30+ nurses, respiratory therapists, technologists and administrative staff in 9 business locations. • Delivered successful business results on a monthly basis by creating efficient, cost-effective and streamlined processes. • Demonstrated outside-the-box thinking by creating new KPIs such as direct-to-sale goals. By implementing efficient processes to ensure compliance,...
Regional ManagerJul. 2018 -
Nov. 2021
Hoya Vision CareRegional Manager
Burnaby, British Columbia, Canada• Oversaw all daily department operations within the facility • Directed a strong team of customer care agents, technicians, shippers and receivers • Coordinated and oversaw projects with staff members, third party companies and fellow company managers • Managed a call centre team with 1,500 monthly incoming calls • Effectively adjusted workflow to accommodate 50% increase of units per week •...

Lauren's Posts

  • 0

    About myself

    With a proven track record as an Executive Operations Manager, I bring 8 years of experience in leading teams and optimizing operations. I excel in KPI management, budget oversight, and cross-department collaboration, with a focus on achieving strategic goals. Fluent in English, I'm enhancing my language skills with Spanish and Dutch. Having relocated to the Netherlands, I'm eager to contribute to a dynamic, internationally oriented company.

  • 0

    Job Description

    I am open to remote opportunities that align with my expertise in operations management and virtual assistance. My aim is to leverage my skills in a role that allows for flexibility while delivering consistent, impactful results.

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    How to contact

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