Years of experience: 10
✔️ ITSolution Integrator🧑🔬 Engineer🧨 ConsultingHydraulic EngineerSystem Analyst
Trust Score
Highly reliable; strong professional involvement.
Emilian-Lucian's Career Path
Jun. 2022 -Present
NTT Ltd.Senior Technical Specialist
Cluj, România · RemoteApplying subject expertise in evaluating business operations and processes.
Identifying areas where technical solutions would improve business performance.
Consulting across business operations, providing mentorship, and contributing specialized knowledge.
Recommending technical solutions and determining software development requirements.
Providing subject expertise and guidance to IT develop...
Apr. 2019 -Nov. 2021
HoneywellSr Technical Specialist
Bucureşti, România · On-siteProviding Level technical support for core Fire and Video systems, providing answers and solutions related to
the product portfolio (Esser for Fire and Heitel and Xtralis for Video). Converge of Technical Support Help desk(hotline & e-mail). Resolving customer issue and providing technical support and client consulting. Check product problems Registering problems reported in Salesforce(SFDC) ...
Aug. 2018 -Apr. 2019
WiproIT Support Specialist
Bucureşti, România · On-siteResponsabilities:
- Providing technical support, answering support queries via Web, email, Chat and phone;
- Identifying the issue and categorizing/ prioritize the incident;
- Referring KB for workaround /resolution and attempting resolution;
- Ticket reassignment to PRG's if ticket unresolved by L1/L2 - Routing /chasing of tickets with other PRG's;
- Recording trend of calls and identifying ...