Nikolay Ivanov - CRM Operations Executive, PokerStars

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Work Background

PokerStarsCRM Operations Executive - Sports

Dec. 2022Sofia, Sofia City, Bulgaria

PokerStarsCRM Project Delivery Specialist - Poker&Casino

Jan. 2021 - Nov. 2022Sofia City, BulgariaMAIN RESPONSIBILITIES AND DUTIES Role: • The CRM Delivery Management team has ownership over all agreed The Stars Group customer facing CRM communications, taking promotions from inception to live. The role involves coordinating across all production teams as required to ensure CRM assets are approved and ready to go live by the required date. Main duties: • Project manage pre-approved promotions according to The Stars Group calendar. • Prepare and deploy The Stars Group global and regional campaigns, including creating push notifications. • Manage all pre-approved communications to The Stars Group customers via the Stars Group client for all relevant markets and languages. • Make sure comms goes live on time, and are executed with the highest standard. • Ensure 'through the line' consistency in all CRM communications. • Analysis and split testing of communications to ensure optimised performance and best possible results across different markets. • Act as ‘gate keeper’ of all CRM communication to ensure projects requested are reasonable and justified and in accordance with Group guidelines. • Identify gaps in current tool capabilities where efficiency is being lost, recommend improvements / new tool ideas. • Work closely with other Group CRM teams to develop and maintain strong working relationships

PokerStarsCRM Execution Project Specialist

May. 2020 - Jan. 2021Sofia, Sofia City, BulgariaMAIN RESPONSIBILITIES AND DUTIES Role: • The CRM Delivery Management team has ownership over all agreed The Stars Group customer facing CRM communications, taking promotions from inception to live. Main duties: • Project manage pre-approved promotions according to The Stars Group calendar. • Prepare and deploy The Stars Group global and regional campaigns, including uploading and testing of mailers, graphics and push notifications. • Manage all pre-approved communications to The Stars Group customers via the Stars Group client for all relevant markets and languages. • Ensure that all communications are correct and of the highest quality. • Make sure comms goes live on time, and are executed with the highest standard. • Ensure 'through the line' consistency in all CRM communications. • Analysis and split testing of communications to ensure optimised performance and best possible results across different markets.

Coca-Cola Hellenic Bottling CompanyExpert Purchasing Administration

Jul. 2019 - Jun. 2020Sofia, Bulgaria- Responsible for accurate and complete execution of daily tasks related to procurement administration - purchase order services, vendor master data collection and verification, vendor contract administration; -Provide support and resolve queries to internal customers relating to the purchase order process; -Ensure that all relevant tax and statutory legislation is adhered to Service level KBIs achieved; -Promote, develop and maintain effective communication, interaction, and excellent relationship with internal and external stakeholders to drive understanding and support for Procurement Admin processes and Shared Services generally; -ERP automation.