Michal Kovac - Head of development testing and card scheme certification, DanubePay a.s.,

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Marketing

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Consulting

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Malaysia

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Slovakia

Work Background

DanubePay a.s.Head of Development Testing and Card Scheme Certification

Jul. 2021Bratislava, Slovakia · On-siteI currently serve as the leader of a proficient testing team dedicated to supporting comprehensive testing of development environments. Our testing efforts encompass a wide array of critical domains, showcasing expertise in the following areas: - Web Services Testing: Proficient in employing leading testing tools such as Postman, SoapUI, and JavaScript to rigorously evaluate and ensure the integrity of web services. - Full Authorization Platform Testing: Adept at conducting thorough testing of authorization platforms, leveraging SQL, UL Test Tools, and Card Scheme test tools to guarantee robust authorization mechanisms. - Front-End Testing: Skilled in automating front-end platform testing through the use of Cypress, ensuring the seamless functionality and performance of user interfaces. - Card Scheme Certification: Specialized in certifying Card Scheme processes, covering Terminal (POS and ATM) and host authorization platform testing, ensuring compliance and optimal functionality. My leadership focuses on fostering a collaborative and goal-oriented environment within the testing team, allowing us to consistently deliver high-quality results and contribute to the success of our development initiatives.

DanubePay a.s.Senior Certification Analyst

Dec. 2017 - Jul. 2021Bratislava, Bratislava Region, Slovak RepublicIn my previous role, I held a pivotal position overseeing the meticulous certification processes for point-of-sale terminals and ATMs, aligning meticulously with the latest EMV specifications. This responsibility encompassed managing a spectrum of certification types crucial for seamless transaction processing, including: - Visa (ADVT, Paywave) - Mastercard/Maestro (MTIP, Paypass) - Diners - American Express - JCB - Union Pay - Facilitating these certifications required adept utilization of advanced testing tools and software, including those procured from UL Test Tools: - Brand Test Tool - Visa Paywave Test Tool - Test Selection Engine from Fime In addition to UL Test Tools, I proficiently employed the following software and tools: - Mastercard Simulator (MAS) - TcMonitor for comprehensive card log analysis and interpretation. This comprehensive toolkit empowered me to orchestrate rigorous testing processes, ensuring compliance with industry standards and seamless integration within the EMV landscape. If you seek insights or collaboration within the domain of EMV certification and testing, I invite you to connect and explore potential opportunities for mutual growth and advancement.

First Data SlovakiaCertification Analyst/Tester

Sep. 2015 - Nov. 2017Bratislava · On-siteIn my previous capacity, I held a critical role overseeing the meticulous certification processes for point-of-sale terminals and ATMs, ensuring strict adherence to the latest EMV specifications. This encompassed the management and execution of a range of certification types vital for seamless transaction processing, including: - Visa (ADVT, Paywave) - Mastercard/Maestro (MTIP, Paypass) - Diners - American Express - JCB - Union Pay During this tenure, I adeptly utilized advanced testing tools and software provided by UL Test Tools, encompassing: - Brand Test Tool - Visa Paywave Test Tool - Test Selection Engine from Fime Furthermore, I effectively employed additional software and tools to bolster the certification processes, notably: - Mastercard Simulator (MAS) - TcMonitor for comprehensive card log analysis and interpretation. In this capacity, I developed familiarity with prominent payment processing systems, including: - GANS (Germany, Austria, and Switzerland) - Base 24 (Central and Eastern European countries) This comprehensive skill set and experience empowered me to ensure rigorous testing and compliance with industry standards, facilitating seamless integration within the complex EMV landscape. For further insights or potential collaboration within the domain of EMV certification and testing, I invite you to connect and explore opportunities for mutual growth and advancement.

LenovoCustomer Fulfillement Representative

Oct. 2011 - Aug. 2015Bratislava, Slovakia Verantwortlich für Business Partner Anfragen bezüglich Bestellungen, inklusive Änderungen in den Bestellungen, aber auch Stornierung und Claims und Beschwerde – Anfragen. Die Kommunikation ist hauptsächlich via eMail jedoch auch über Telefon oder persönlich bei Business Partner Events. Das hauptsächliche Ziel ist Kundensupport und Kundenzufriedenheit auf dem höchstem Niveau. Eine meiner anderen Aufgaben ist auch Verbesserung und Bearbeitung der Prozesse.

LenovoOrder Quality Representative

Oct. 2011 - Aug. 2015Bratislava- Verantwortlich für Business Partner Bestellungen die nicht gebucht werden konnten, aufgrund eines Fehler in der Bestellung. Mein Aufgabefeld in dieser Position beinhaltet, dass überprüfen falsch geschickter Bestellungen von Lenovo Kunden in Deutschland, Österreich und der Schweiz. Die fehlerhaften Bestellungen werden analysiert und in dem System entsprechend korrigiert, nach Absprache mit dem Kunden. - Tägliche Erstellung der Reports vom Problem Order Tool für meine Kunden, basierend auf den ich auf regelmäßigen Calls mit dem Kunden die Qualität von den Bestellungen, aufgrund Verbesserungen im Prozess und in dem Bestellungsprozess bei Kunden.

IBM SlovakiaCustomer Fullfilement Administrator - ServicePac Administrator

Aug. 2008 - Aug. 2011BratislavaService Pac system Administrator in warranty extension for Germany/Austria/Swirtzerland and EMEA: - System administration, taking care of successful activation and installation of sold service pac products to the end customers - coordination and care in successful activation of products in the systems, intense communication with the customer, business partner, sales representatives and management. - Customer care and complaint handling of business partners, responsibility in delivery of the highest satisfaction standards and loyalty towards company ---------------------------------------------------------------------------------- Non Sap Project focal point for Central Europe, Africa and Middle East Responsible for a fluent process flow and controlling of all segments of the process as are ordering of the product, compatibility test, price control, creation of the invoices, checking of the payments and successful financial transfer to the accounts, successful implementation of the sold products, HW&SW service advisory, preparing of the vital documents for a successful activation of the service pac services, advising about the process flow, guarantee the highest possible client satisfaction, communication in the area of all horizontal and vertical company and market dimensions, giving a course about service pac implementation to the new market segments and new business partners, minimizing of the time costs of the customer and also company, taking part in an overall satisfaction, effectiveness and growth of the revenue.

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