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Work Background
CognizantData Analyst
May. 2022Lisbon, PortugalProcess & Data Management: Develop and implement effective processes and
workflows for content analysis, ensuring efficiency, accuracy, and timely
completion of tasks. Collaborate with cross-functional teams to streamline
processes and identify areas for process optimization.
TAP Air PortugalMarketing and Communications
Mar. 2018 - Mar. 2021Lisboa e Região, PortugalCustomer Support & Reservation Management: Serve as the main point of
contact for high-tier frequent flyer members, providing personalized
assistance and support. Respond promptly to inquiries via multiple
communication channels, including phone, email, and live chat, ensuring a
high level of customer satisfaction.
·
Sales and Upselling: Identify opportunities to enhance the travel experience
for high-tier passengers and promote additional services, such as preferred
seating, priority boarding, and ancillary products. Utilize effective sales
techniques to upsell and cross-sell relevant offerings, contributing to revenue
generation.
Fancy Jasmine by Jac LinFashion Stylist
Apr. 2017 - Mar. 2018Lisboa e Região, Portugal
ShiseidoMakeup Artist
Oct. 2016 - Mar. 2017
Fancy Jasmine by Jac LinSocial Media Manager and SEO Analyst
Jun. 2016 - Mar. 2018Lisboa e Região, Portugal
Fancy Jasmine by Jac LinMakeup Artist
Apr. 2013 - Mar. 2018Lisboa e Região, Portugal
Clarins GroupBeauty Advisor
Jun. 2011 - Jun. 2012Lisboa e Região, Portugal
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