Matilde Martins

Data Analyst Process Executive @Cognizant

Influencer or BloggerITStudentMarketingPortugalEmail Marketing ManagerInfluencer Marketing ManagerDigital Ads ManagerInfluencerMarketing Analytics ManagerData ScientistData AnalystBrand Marketing ManagerCommunications ManagerContent ManagerSEO Manager

As a Data Analyst Process Executive at Cognizant, I have successfully streamlined data processing workflows, leading to a significant increase in efficiency. My achievements include implementing advanced data analysis methods that improved decision-making processes, and developing new strategies for data collection that boosted accuracy. I have also played a key role in several major projects, such as Trust&Safety and Search Ads for Google, providing data insights that have driven success. My work has consistently improved data quality and accessibility, helping Cognizant and Google meet its strategic goals.

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Work Background

CognizantData Analyst

May. 2022Lisbon, PortugalProcess & Data Management: Develop and implement effective processes and workflows for content analysis, ensuring efficiency, accuracy, and timely completion of tasks. Collaborate with cross-functional teams to streamline processes and identify areas for process optimization.

TAP Air PortugalMarketing and Communications

Mar. 2018 - Mar. 2021Lisboa e Região, PortugalCustomer Support & Reservation Management: Serve as the main point of contact for high-tier frequent flyer members, providing personalized assistance and support. Respond promptly to inquiries via multiple communication channels, including phone, email, and live chat, ensuring a high level of customer satisfaction. · Sales and Upselling: Identify opportunities to enhance the travel experience for high-tier passengers and promote additional services, such as preferred seating, priority boarding, and ancillary products. Utilize effective sales techniques to upsell and cross-sell relevant offerings, contributing to revenue generation.