Marius Oprea - SysAdmin / VMware Engineer, Freelancer

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Work Background

IBMVDI Engineer

Jul. 2020 - Oct. 2023Bucharest, Romania · Remote- Perform Level 2/3 Support for client virtual desktop infrastructures (VDI) based on Xen Desktop/VMware View solutions and Windows Operating Systems - Perform planned off-hours change/maintanance windows/interventions afor high severity incidents as needed. - Follow, maintain and improve the processes and procedures defined for the project assigned. - Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products. - Perform root cause analysis and take necessary steps to solve problems. - Debug issues directly with vendor support (HP, Dell, Cisco, Citrix, VMware, Lakeside) - Recommend process and tool improvements. - Colaborate with other support groups/organizations as required. - Interface with other systems, networks, and operating system environments. - Communicate with other levels of support via client chat tools or internal tools, ticketing system, emails. - Create and implement change requests for incidents/problems as needed. - Participate in regular internal and external (Customer) status meetings. - Work in team to meet end customer agreed SLA's - Managed Image deployment at corp level monthly as well as working with developer requests to tweak them Tools : vCenter, vMotion, Horizon 7 & 8, vRealize, Citrix Director, Citrix Studio, SysTrack, ServiceNow, Powershell

CONNSYS SOLUTIONSSenior Information Technology Consultant

Jun. 2018 - May. 2020Bucharest, Romania- Provided support on level 2 and 3 - Helped colleagues with their tasks when they fall behind, did not meet their SLA or lacked know how - Data Recovery from HDD or RAID - VMware eSXI deployment on Dell, HP servers - VMware eSXI upgrade to latest version 6 or 6.5 - VMware eSXI configuring performance of VM’s to meet client needs - Calculating billing for Virtual Resources (CPU, RAM, Storage) - VMware eSXI backing up Guest, setting up Windows Server on them - Deploying applications with 3rd party on Linux and Windows - Creating and managing permissions for FTP, SMB, SharePoint, NAS (RBAC) - Deployed Cloud Managed UNMS & Unifi Controller for Ubiquiti devices - Deployed SysAid agents to all clients, update all inventory - Created automated deployment schedules and upgrade - PowerShell/bash script execution for different scenarios on Mail servers(cloud or on-prem), AD, Linux services(ex: rsync) - Ubuntu 16.04, 18.04, 20.4 deployment, setup and config - CentOS 7/8, Debian deployment, update and config - Integrating SSO, IP blocker, Calendar automation to SysAid CRM - Managing and implementing projects - Network monitoring and pro-actively taking actions to solve issues - Managing planning and setup for headquarters move - Configured L2-L3 Switches, VPNs, IPsec tunnels, GRE tunnels - Worked with Ubiquiti, Cisco, FortiGate, MicroTik routers - Website, Email, Fileserver migration to Office 365 - Training users on Office 365 apps - Created MDM O365 Policy, setup MFA, tweaked Office suite with ODT - Create GPO for companies to ease up client processes and admin work - Created and applied Cloud Archive Policies in O365 - Migrated local domain to Azure AD - Installing SSL/TLS Cert on website/apps - Deployed Sophos On-Prem via Enterprise Console Tools : FileZilla, VMware eSXI, Unifi Controller, UNMS, Terminal(linux/windows), SFTP, Windows, SysAid, Anydesk, Wireshark, Winbox, SSL, Sophos Enterprise Console, Bitdefender Cloud Management, Eset, Office ODT

CONNSYS SOLUTIONSInformation Technology Consultant

Feb. 2016 - Jun. 2018Bucharest, RomaniaTasks of Junior IT Consultant and extra : - VMware eSXI deployment on-prem and basic config - VMware backup to on-prem location - Windows Server 2012 R2, SBS2012 backup to NAS storage via ISCSI - Helped new employees getting acquainted with the job tasks - PowerShell script apply for O365 services(exchange, like deduplicating mailbox email, database migration of specific mailbox). - Ensured resolution of Level 2 requests, incidents - Debugging failed backups - Gave Ticket resolution times and maintain them - Account Manager to companies - Updating servers(Windows and Linux), router firmware and - iMac and MacBook debugging on issues like latency, space and user specific requests - Provided Status on procedures and what is to be enhances as well as how to actually do it - Consulted clients on device acquisitions (laptops, projectors, Audio Systems, printers, scanners, Wi-Fi devices, routers) - Worked with CLI on Debian and CentOS mail servers to set forwards, create MailDir, check logs, mailq, edit conf files Tools : ISCSI, MacOS, Windows 7&10, Synology OS, Active Directory, DNS Manager, DHCP server, LogMeIn, Spiceworks, O365 Exchange Online(basic stuff), ISP Config, cPanel, VMware, Cisco Call Manager, Asterix, Webmin, Vi/Vim editor.

CONNSYS SOLUTIONSJunior Information Technology Consultant

Sep. 2015 - Feb. 2016Bucharest, Romania1) Wiring Offices with UTP, FTP cables 2) Hardware Debugging, Windows OS install/reinstall 3) Following internal procedures 4) Assisting clients with Level 1 support requests 5) Debugging printers, OS, Wi-Fi connectivity 6) Maintaining Whitelist/Blacklist for Linux mail servers on Debian/CentOS 7) Maintaining Inventory of clients 8) Escalating requests to tier 2 support Tools : Spiceworks, Rufus, Hirens Boot, VMware, SSH, Telnet, CMD

Electronic Arts (EA)White Box Tester

Oct. 2012 - Sep. 2013Bucharest, RomaniaWorker on FIFA 2014 project - Day Shift, in close touch with RO and Canada Dev's for EA Sport releases - Verified game by test cases - Verified Developers patches, add-on or new additions to game - Submited bugs and directly communicated with Developers - Provided info on game experience so that quality and feel overall of game is improved - Weekly meetings with team - Tested on PS3, PC Tools : Github, Jira

Electronic Arts (EA)Black Box Tester

Mar. 2012 - Oct. 2012Bucharest, RomaniaWorked on Crysis 3 project. - Night Shift working inside a team - Tested functionality of game in Pre-Alpha, Alpha, Beta - Submited bugs test scenarios points to pass for Xbox/PS3 and PC - Ensured SKU pass on all supported languages Worked on StarWars - Night Shift, tested Patch and mission completion as per test cases - Submited bugs where applicable Tools : Jira