Mels Mistal Perry

Supervisor/Lead Coordinator - Healthcare Emergency Response & PBX Operations @Swedish Medical Group

United StatesPartnerships Manager💸 Marketing✔️ ITCRM managerAuditor👍 Sales & BizDev🗿 HR🏦 FinanceCustomer Success ManagerProduct ManagerProject ManagerTraining&Development SpecialistCommunity Manager

As the Supervisor of Emergency Operations and PBX Operations. I manage all healthcare emergency responses on-site and all PBX operations across 7 full hospital campuses and over 30 clinics in the surrounding area. My responsibilities include developing, coordinating, implementing, and improving emergency response efforts, ensuring smooth PBX operations (Call Center management), and leading a team of over 30 PBX & emergency operators. My current role is pivotal in crisis management and preparedness for the Greater Seattle Area as well. Swedish Medical Group provides emergency triage in the surrounding areas during times of crisis (natural disaster, etc.). My strong set of leadership skills, keen eye for operations and auditing, emergency response experience, and excellent people management abilities lend well to a multitude of roles.

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Work Background

SwedishSupervisor/Lead Coordinator - Healthcare Emergency Response & PBX Operations

Jan. 2023Seattle, Washington, United StatesMy work with Swedish involves responding to hospital and community emergencies, monitoring my team of about 30 people’s emergency responses & alarm monitoring capabilities. I assist my PBX/emergency operators with more challenging calls (disgruntled callers) through our mainline by using deescalation techniques, and with emergency codes for the hospitals when trouble arises, or a question needs to be answered on the spot. I offer this support to my team while providing coaching and support by using compassionate approaches that involve active listening, and with the curiosity to better understand the entire situation. I am responsible for employee reviews and feel confident in my ability to do so in a manner that promotes my team’s growth together and individually. I also audit our hospital campuses, our emergency response protocols, and ensure that our office has the most up to date information and necessary tools (radios, PCs, phones, etc.) by making the necessary suggestions during meetings with our administration, safety and security teams. I work as a sort of liaison between IT and our command base, often assisting with technical projects that I feel confident assisting with. I have been able to effectively collaborate & assist in identifying and subsequently correcting hardware and software errors. I oversee our operational plan to ensure adequate staffing resources and I’m on-call to be available to my staff should they need assistance at any time. I contribute to training new and current staff members in an engaging manner that strives to teach the way that the employee prefers to learn and have been successful in my attempts.

HomeStreet BankBanker II – Wealth Management + Branch Auditor

Aug. 2022 - Jan. 2023Seattle, Washington, United States · On-siteWealth Management banker serving a variety of wealthy clients in the US and internationally. Responsible for training new staff. Adhered to banking policies Mels Mistal Perry - page 1 and US & International law while creating & maintaining an exceptional experience for our Wealth Management clients. exceeding KPI and sales goals consistently each quarter while maintaining and auditing a retail banking branch. Delivering for shareholders. Planning events, meetings, and networking events. Audited branches to ensure compliance.

Career BreakFull-time parenting

Aug. 2018 - Jul. 2022Seattle, WashingtonDuring this time I was fortunate to be able to school my children from home as they both have special needs and required certain accomodations. At this time, I learned much about the homeschooling process in Wasington State, the procedures and testing required by the schools themselves, FAPE, and eventually lobbied for a bill that became a law that requires all schools in Washington State to screen for dyslexia in kindergarten. I'm proud of the time I spent educationing my children to ensure their academic success, and I'm proud of lobbying for a bill to make a difference at large for our state and the children residing therein.

Triex Technologies, Inc.Office Administrator & International Liaison

Jul. 2016 - Jul. 2018Snoqualmie, Washington, United StatesWhile managing the office for Triex Technologies (since closed), a contractor for Microsoft, I helped to maintain an engaging and supportive environment in which we could develop the testing equipment for the Surface & Surface Pro projected capacitive touch screens. This involved maintaining the office itself, managing employees, purchasing and contracts, billing, and being the liaison between Chinese companies and our company to deliver an exceptional quality mechanism to Microsoft (one of the first of its kind). We did remarkably well as a team and I’m tremendously proud of the work I personally did in working across timezones with Chinese manufacturers, building bridges and leads with other contractors, and ultimately delivering the product to Microsoft on schedule. I believe very strongly that my work in the financial industry boosted my ability to work well with others outside of the US, and that my work with Triex Technologies grew that skill base.

Bank of AmericaBanker & Teller Supervisor - Retail Banking & Wealth Management

Oct. 2008 - Jul. 2016Bellingham, Washington, United States · On-siteI worked various roles beginning as a teller and working my way up to the title of Wealth Management Banker by providing highly tailored services to individuals with extraordinary requests. Throughout my time with Bank of America, I trained employees, managed our largest cash vault in the county, audited branches, was the most successful in sales regionally, and was available (on-call) to support our regional leadership. I was very successful in my role and added a tremendous amount of value to the company at large.