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Work Background
SparkLoopCustomer Support Specialist
Nov. 2023Santos, São Paulo, BrasilResponsible for delivering high-quality, user-focused support to newsletter creators and media brands, ensuring a seamless experience across onboarding, troubleshooting, and platform navigation. Collaborates with product and engineering teams to escalate technical issues and improve platform performance. Contributes to internal processes through the development of SOPs, help center articles, and product documentation. Also assists in reviewing and onboarding new partners, ensuring they meet platform requirements and are set up for successful referral campaigns. Focused on providing clear, empathetic support and driving long-term user success.
WILLIAMS SERVICOS MARITIMOS LTDABusiness Intelligence Analyst
Feb. 2020 - Nov. 2023Santos, São Paulo, BrasilOperations Executive focused on the Brazilian commodity and maritime logistics market. Conducted market research and data analysis to support business planning and client decision-making. Responsible for coordinating daily line-up reports across Brazilian ports for bulk import and export operations, preparing commercial reports tailored to the agribusiness sector. Provided chartering consultancy and logistical solutions to shipowners and charterers while working closely with internal teams, clients, and port authorities to ensure smooth operational execution and optimized trade flow.
Alphamar Agência MarítimaMarketing Research Analyst
Feb. 2014 - Jan. 2019Santos, São Paulo, BrasilBegan in the administrative department and later moved into Marketing, working in Business Intelligence and Market Research. Collected and analyzed port data from partner companies and seven branch offices, delivering standardized and customized reports based on client needs. Transitioned into Port Operations, providing direct support onboard vessels, preparing documentation for berthing and unberthing, coordinating with maritime agencies and port authorities, and managing the delivery of supplies such as fuel, water, and provisions.
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