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Work Background
BenevitySenior Client Success Manager, Enterprise
Apr. 2023Calgary, Alberta, CanadaI work with Benevity's largest and most complex clients throughout their lifecycle, including onboarding, expansion, advocacy, and renewal, to maximize their return on investment, drive CSR and employee program growth, and promote product adoption. To develop and scale global programs, I lead a client account team to advocate with cross-functional organizations. I've worked with pre- and post-sales partners to launch, onboard, and grow some of our largest client programs. I've consulted with clients on strategic success planning to achieve their ESG reporting & impact measurement goals, helping clients engage their employees, create targeted community investment and strengthen sustainability disclosures. Current and past clients include S&P Global, Visa, ADP, Charles Schwab, American Express Company, Micron Technology, NVIDIA, HPE, 3M, TC Energy, and Duke Energy.
BenevityClient Success Manager, Enterprise
Jan. 2023 - Apr. 2023Calgary, Alberta, CanadaIn 2023, I joined our North American Enterprise Client Success team to strengthen my strategic account management and lead account teams to retain and grow client programs.
BenevityClient Success Manager
Apr. 2021 - Jan. 2023Calgary, Alberta, CanadaI joined Benevity as they achieved Unicorn status to work with our growing mid-market and small enterprise client segment. My team and I contributed to the launch of 130+ clients between 2021 and 2022, and we saw our platform surpass 21M users. I worked to improve enablement, facilitate peer-to-peer client roundtables, and share best practices in corporate philanthropy and sustainable business strategies. Past clients include: Costco, Bell Canada, Mass Mutual, Dayforce (Ceridian), Gen Digital, and more.
Loretta Kooymans CommunicationsFreelance Communications and Public Relations
Mar. 2018 - Mar. 2021CanadaRaised +$25k above goal for YWCA KW digital transformation campaign. Consulted with clients on PR, branding, and social impact marketing communications on a project basis.
Sun Life FinancialMarketing Communications Consultant
Oct. 2015 - Dec. 2016Waterloo, Ontario, CanadaModernized B2B/B2C communications; leveraged Salesforce/Watson for targeted journeys with SunLife’s investment, insurance, and retirement planning products.
JA Waterloo RegionDirector of Development and Community Relations
Oct. 2014 - Aug. 2015Kitchener, Ontario, CanadaIncreased youth entrepreneurship program delivery by 10% via corporate partnerships, fundraising, and event portfolio management.
Cowan Insurance GroupSponsorship and Events Coordinator
Jan. 2012 - Dec. 2014Cambridge, Ontario, CanadaLed $100k+ in cause partnerships, industry thought-leadership forums, and employee engagement events to align corporate philanthropy with business objectives.
Metroland Media GroupConsumer Shows and Services Coordinator
Jan. 2010 - Dec. 2012Kitchener, Ontario, CanadaProduced nine annual consumer shows to diversify revenue and deliver community engagement in partnership with the City of Kitchener, Downtown Kitchener BIA, small businesses and local nonprofits.
Metroland Media GroupConsumer Shows and Services Intern
Jan. 2009 - Dec. 2010Kitchener, Canada Area
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