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Work Background
Administrative Assistant
Nov. 2015 - Apr. 2021Little Rock, Arkansas, United States• Spearheaded reception services for the clinic including greeting 250-plus patients a day, scheduling appointments, updating demographic information, and collecting co-pays. • Generated $50,000 in revenue by accurately billing and collecting payments for patient services. • Converted 30,000+ paper and electronic medical records to the new system improving workflow. • Maintained a 100% satisfaction rate for 11 months straight based on online surveys. • Reduced the number of patients missing appointments by 78% through introducing a new system that automatically sent appointment reminders. • Modernized check-in and check-out procedures, achieving higher patient satisfaction by delivering fast and effective service
Front Desk Associate
Arkansas Diagnostic ClinicFront Desk Associate
Jan. 2011 - Nov. 2015Little Rock, Arkansas• Streamlined patient flow and care delivery, resulting in a 20% reduction in wait times and a 92% patient satisfaction rating. • Exhibited excellent performance when answering patient phone calls, scheduling appointments, handing out registration forms, performing data entry work, and managing medical records. • Collaborated with medical staff to provide exceptional patient care and communication with empathy and compassion. • Proactively initiated and maintained correspondence with patience and insurance companies, ensuring seamless communication
Customer Service Representative
AT&TCustomer Service Representative
Aug. 2008 - Jan. 2011Little Rock, Arkansas, United States• Showcased exceptional proficiency in customer service by consistently surpassing customer expectations and achieving retention objectives. • Provided timely and effective resolution to customer inquiries, ensuring customer satisfaction and fostering strong relationships. • Successfully anticipated and addressed customer requirements by recommending suitable products and competitive rates. • Provided comprehensive education on the features, advantages, and pricing options of AT&T products and services, empowering customers to make informed decisions while efficiently handling financial transactions, including payments, refunds, credits, and other relevant processes
Customer Service Representative
The Home DepotCustomer Service Representative
Oct. 2006 - Aug. 2008Benton, Arkansas, United States• Employed strong communication skills to actively engage customers, discern their shopping requirements, and deliver tailored assistance • Created an aesthetically pleasing store environment, ensuring consistent restocking of shelves, racks, and bins with fresh merchandise. • Executed transactions with precision and efficiency, concurrently managing cash drawers and adeptly resolving customer issues • Implemented strategic signage changes to enhance the overall shopping experience, positively impacting customer satisfaction and driving sales growth.


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Skilled Customer Service and Medical Office Specialist
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