Holly Porter - Startup Founder, Looking for new possibilities & opportunities

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Work Background

LITTLE ROCK GASTROENTEROLOGY CAdministrative Assistant

Nov. 2015 - Apr. 2021Little Rock, Arkansas, United States• Spearheaded reception services for the clinic including greeting 250-plus patients a day, scheduling appointments, updating demographic information, and collecting co-pays. • Generated $50,000 in revenue by accurately billing and collecting payments for patient services. • Converted 30,000+ paper and electronic medical records to the new system improving workflow. • Maintained a 100% satisfaction rate for 11 months straight based on online surveys. • Reduced the number of patients missing appointments by 78% through introducing a new system that automatically sent appointment reminders. • Modernized check-in and check-out procedures, achieving higher patient satisfaction by delivering fast and effective service

Arkansas Diagnostic ClinicFront Desk Associate

Jan. 2011 - Nov. 2015Little Rock, Arkansas• Streamlined patient flow and care delivery, resulting in a 20% reduction in wait times and a 92% patient satisfaction rating. • Exhibited excellent performance when answering patient phone calls, scheduling appointments, handing out registration forms, performing data entry work, and managing medical records. • Collaborated with medical staff to provide exceptional patient care and communication with empathy and compassion. • Proactively initiated and maintained correspondence with patience and insurance companies, ensuring seamless communication

AT&TCustomer Service Representative

Aug. 2008 - Jan. 2011Little Rock, Arkansas, United States• Showcased exceptional proficiency in customer service by consistently surpassing customer expectations and achieving retention objectives. • Provided timely and effective resolution to customer inquiries, ensuring customer satisfaction and fostering strong relationships. • Successfully anticipated and addressed customer requirements by recommending suitable products and competitive rates. • Provided comprehensive education on the features, advantages, and pricing options of AT&T products and services, empowering customers to make informed decisions while efficiently handling financial transactions, including payments, refunds, credits, and other relevant processes

The Home DepotCustomer Service Representative

Oct. 2006 - Aug. 2008Benton, Arkansas, United States• Employed strong communication skills to actively engage customers, discern their shopping requirements, and deliver tailored assistance • Created an aesthetically pleasing store environment, ensuring consistent restocking of shelves, racks, and bins with fresh merchandise. • Executed transactions with precision and efficiency, concurrently managing cash drawers and adeptly resolving customer issues • Implemented strategic signage changes to enhance the overall shopping experience, positively impacting customer satisfaction and driving sales growth.