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Work Background
Creative Solutions CollectiveDigital Marketing Consultant
Jul. 2024Bendigo, Victoria, Australia• Enhance website accessibility and SEO performance for clients.
• Develop digital marketing strategies to increase online visibility, using Google Analytics and Meta Business Suite data to drive decisions.
• Implement Google Business Profile setups to improve local search presence.
• Manage digital marketing initiatives, including website maintenance social media campaigns.
• Provide technical support and streamline administrative processes.
Bendigo HealthCorporate Affairs Officer - Corporate and Community Affairs
May. 2023Bendigo, Victoria, Australia• Manage digital channels including social media, websites, and intranet, ensuring consistent and engaging messaging across all platforms and enhancing the hospital’s public image.
• Redesign of department intranet and website pages, improving user experience and accessibility.
• Implement and manage SEO strategies, resulting in an increase in organic search traffic and improved online visibility.
• Develop and execute digital marketing strategies for key hospital initiatives, resulting in positive affinity and increased consumer engagement.
• Conduct media monitoring and analysis, providing insights to senior management on public perception and industry trends.
• Draft press releases and media statements for miscellaneous announcements.
• Create and manage production of organisation-wide newsletter, ensuring relevant, timely dissemination and increase in process efficiency, evident by the reduction in turnaround time from seven days to three.
• Capture and edit photographs and videos for various communication channels, enhancing visual storytelling.
Bendigo HealthOffice Manager - Research and Innovation
Aug. 2020 - Dec. 2023Bendigo, Victoria, AustraliaIn addition to the duties highlighted below as part of the Administration Assistant role, there was a strong focus on leadership and project coordination (including marketing and communications) related to the Loddon Mallee Healthcare Worker COVID Study, a three-year longitudinal research study in collaboration with La Trobe Rural Health School. • Led the transition of a 15-week innovation program from in-person to virtual format, achieved through online collaboration tools, project management platforms and cloud-based sharing platforms, showcasing adaptability in digital transformation.
• Implemented a web-based data collection platform (REDCap), improving research data accuracy and user satisfaction.
• Developed and executed detailed communication strategies for research projects, increasing stakeholder engagement and improving project visibility across the organisation.
• Curated comprehensive reports and extensive stakeholder communications, ensuring clear and engaging content.
• Created eye-catching marketing materials using Adobe Creative Suite, enhancing the visual appeal of departmental communications.
• Planned and executed successful research and innovation events, increasing attendance and participant satisfaction.
• Managed complex project timelines and resources, ensuring objectives were met within budget and schedule constraints, in addition to regular, transparent stakeholder engagement and change management communications.
• Developed, streamlined and maintained key office systems, significantly improving department process efficiencies.
• Certified Digital Marketing Professional (CDMP).
Bendigo HealthAdministration Assistant - Research and Innovation
Oct. 2019 - Aug. 2020Bendigo, Victoria, Australia• Produced and distributed marketing collateral to promote Research and Innovation activities.
• Created events and forums in Eventbrite and assisted with the development, promotion, coordination and evaluation of events and functions, as required.
• Maintained relevant intranet and internet pages.
• Coordinated and prepared accounting, payroll and statistical records.
• Compiled and followed up agendas and minutes for relevant committees and meetings.
• Developed and maintained office and administrative systems.
• Ordered and monitored stationery and stores.
• Set up relevant surveys using Survey Monkey or Microsoft Forms, providing data entry, analysis and reporting support to the team.
• Monitored and responded to staff payroll variations in Kronos, on a daily basis.
• Coordinated room and meetings bookings, as necessary.
• Coordinated travel arrangements and schedules for team members, including booking of accommodation and attendance at relevant meetings/conferences.
• Responded to telephone and email enquiries, and other general clerical duties, as required.
Bendigo HealthService Desk Officer - Payroll and Salary Packaging
Jan. 2019 - Oct. 2019Bendigo, Victoria, Australia• Provided a high-quality reception response to all service desk presentations.
• Responded to and logged service desk contacts.
• Provided telephone and email advice to Managers and Employees in a courteous and timely manner.
• Accurately maintained files and filing system.
• Produced and distributed reports, audits and datasets.
• Conducted meeting preparation and completed agendas, minutes and action item summaries
• Created work instructions.
• Performed other ad-hoc duties within the scope of Payroll and Salary Packaging processing.
Two Sisters Catering Pty LtdMarketing, Administration and Technical Specialist
Oct. 2017Bendigo, Victoria, Australia• Built and maintain the company's online presence, including website development, search engine optimisation and social media management.
• Redesign of company website with a focus on accessibility, implementing features such as an accessibility widget.
• Implement and manage SEO strategies using tools like Google Analytics and Search Console, and SEMrush, leveraging web analytics to drive data-informed decisions.
• Provide ongoing technical support, admin and marketing strategies.
Bendigo and Adelaide BankIT Help Desk Analyst
Aug. 2017 - Oct. 2018Bendigo, Victoria, Australia• Provided technical support for various online platforms, software and hardware, via remote support.
• Provided level 1 and 2 technical support and triage.
• Desktop, network, hardware and software troubleshooting.
• Lodgement of service requests, incidents and problems.
• Liaised with internal departments and vendors.
Cloud Copy Click - Working Smart with Regional Business CommunitiesProject Engineer and IT Technician - Professional Services
Feb. 2017 - Aug. 2017Bendigo, Victoria, Australia• Managed the implementation of new systems, ensuring seamless integration with existing infrastructure and minimal business disruption.
• Utilised project methodologies to improve project delivery efficiency, reducing project timelines and increasing client and end-user satisfaction.
• Network administration, configuration and troubleshooting.
• System administration, configuration and maintenance.
• Project implementation and management, onsite and remote, including client onboarding.
Bendigo TelcoNetwork Operations Centre Technician
May. 2016 - Feb. 2017Bendigo, Victoria, Australia• Monitored and maintained network infrastructure for critical systems.
• Implemented a new Service Level Agreement (SLA) Quality Assurance system, improving issue detection and resolution times.
• Provided level 1 and 2 help desk support.
• Network and system administration, device configuration and troubleshooting, including system administration.
• Information Technology Infrastructure Library (ITIL) certified, and Diploma in IT Networking.
Bendigo TelcoTechnical Services Administrator
Sep. 2015 - May. 2016Bendigo, Victoria, Australia• Monitored and maintained network infrastructure for critical systems.
• Implemented a new Service Level Agreement (SLA) Quality Assurance system, improving issue detection and resolution times.
• Provided level 1 and 2 help desk support.
• Network and system administration, device configuration and troubleshooting, including system administration.
• Information Technology Infrastructure Library (ITIL) certified, and Diploma in IT Networking.
Bendigo TAFEService Desk Analyst (Certificate IV, Information Technology Traineeship)
Apr. 2014 - Apr. 2015Bendigo, Victoria, Australia• Provided level 1 and 2 help desk support.
• Network and system administration, device configuration and troubleshooting, including system administration.
• Liaised with internal departments and vendors.
• Certificate IV in Information Technology.
Victoria CarpetsOffice Manager
Jan. 2007 - Apr. 2014Bendigo, Victoria, Australia• Managed office operations, demonstrating commitment and adaptability in a business environment.
General administration and reception duties.
• Payroll operations using KRONOS platform.
• Data entry and analysis.
• End of month audits and executive reports.
• Procurement and ordering of goods and services.
• Assisted General Manager, HR Manager and OHS Manager with required tasks.
• Certificate III in Business Administration.
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