Alior Bank S.A.ITSM Process Management Expert
Jun. 2013 - May. 2014Kraków- Act as Business Owner for ServiceDesk Plus (service desk application used for incidents, service requests, problems, changes, risk management) accountable for implementing upgrades, forecasting business needs, implementing new business processes and escalate application problems to 3rd party support. - Chairing the weekly meeting where all Major Incidents, Problems, Known Errors, Risk are reviewed with IT Managers and IT Directors.