Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
U.S. Department of StateSenior IT Specialist | Hybrid AD/M365/Azure | Automation, Security, and Team Leadership
Aug. 2015 - Aug. 2023
U.S. Department of StateSenior IT Specialist | Hybrid AD/M365/Azure | Automation, DBA, Security, and Team Leadership
Aug. 2015 - Aug. 2023Baghdad Governorate, IraqI led a 12-person team modernizing ISC’s hybrid IT environment, driving accountability, documentation, and project delivery. I administered complex Active Directory across on‑prem and Microsoft 365 (Exchange Online, SharePoint Online) supporting 2,000+ DOS, DOD, and contractors in a high‑threat locale—ensuring secure access, reliable authentication, and strict policy compliance. I automated AD operations with PowerShell, boosting efficiency by ~20% and reducing overhead. I improved resilience and cost efficiency by decommissioning three storage servers and migrating Exchange, SharePoint, and user data to O365, and led app/service migration to Microsoft Azure to enhance performance and user experience. I also invested in team mentorship within IRM, helping rebuild a skilled IT workforce. I administered multiple production Microsoft SQL Server environments (2008–2019) supporting mission‑critical applications for 2,000+ users, ensuring high availability, security, and performance. I planned, installed, configured, and upgraded SQL Server instances from scratch on Windows Server (standalone and clustered), including service accounts, collation, max memory, TempDB configuration, and security baselines.
SoftLayer, an IBM CompanySBT Shift Lead
Sep. 2014 - Sep. 2015Paris, Île-de-France, France• Led the setup and management of SoftLayer’s Paris Datacenter, overseeing a team of tech support and hardware specialists.
• Collaborated on the implementation of state-of-the-art technologies to optimize data center operations.
• Successfully managed the team to ensure smooth operations and high-quality service delivery.
U.S. Department of StateInformation Technology Specialist
May. 2011 - Aug. 2013Baghdad, Baghdad Governorate, Iraq• Designed and implemented the eContacts system for managing 15,000 Iraqi contacts, facilitating access to critical information during the withdrawal of U.S. Forces-Iraq.
• Collaborated with various departments to assess needs, resulting in a user-friendly application that streamlined contact organization, event planning, and data integration.
• Developed features such as tiered access, intuitive navigation, advanced search, automated event management, and customizable reporting to enhance operational efficiency and security.
U.S. Department of StateComputer Management Assistant
Feb. 2007 - May. 2011Addis Ababa, Ethiopia• Led the deployment, configuration, and administration of server hardware and software, implementing security best practices to protect sensitive data, including Active Directory, Microsoft Exchange, SCCM (Patch Management) for a mission of over 800+ users and computers. • Provided technical support for Windows-based systems and applications, resolving security-related issues and ensuring compliance with security policies.
• Managed IT asset inventory and maintained accurate records of hardware and software, ensuring compliance with security requirements.
• Maintained and supported server-based applications at the U.S. Department of State in Addis Ababa, Ethiopia.
• Redesigned JavaScript ASP-based applications to ASP.NET, and MS Access based databases to SQL Server optimizing application performance.
• Developed a custom web-based service request system, streamlining processes and increasing productivity.
Canadian International Development AgencyIT Expert
Nov. 2005 - Jan. 2007• Managed network infrastructure for WHIST and TWRB, ensuring data integrity and availability.
• Developed databases and applications to support operations, collaborating with stakeholders for standardized data collection.
• Provided consultation on ICT procurement, leading to the acquisition of suitable technology.
• Prepared detailed reports on network performance and project updates.
Online Systems HouseAnalyst/Programmer
Jan. 2003 - Jan. 2005Addis Ababa, Ethiopia• Developed a Complaint Management System module for a Civil Service Management Information System, enhancing complaint tracking and resolution efficiency.
• Designed and implemented a comprehensive Fleet Management System for an NGO with 500+ fleets, optimizing maintenance, inventory, and mileage monitoring.
• Utilized Object-Oriented Methodology and UML to design robust software solutions, coding with technologies like C#, ASP.NET, and JavaScript.
Intch is a Professional Networking App for the Future of WorkSee more people like Keflemariam on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1025955 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
130473 people
17
Business Analyst
19
Manager @ Epic Force
27
It person @ Texas Systems Admin