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Sales & BizDev
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Work Background
Royal ConstructionSales Support & Coordination
Aug. 2023 - Dec. 2023- Coordinated custom residential and commercial projects from consultation through final walkthrough, managing schedules, subcontractors, and client expectations.
- Created and delivered tailored projects proposals, tracking client approvals, changes, and cost updated in real time.
- Acted as primary contact between internal teams and clients, ensuring timeline adherence and material delivery coordination.
- Improved client retention by 15% by proactively resolving bottlenecks and maintaining regular project updates.
Royal ConstructionSales Representative (Project Coordination Focus)
Aug. 2023 - Dec. 2023Managed client projects from initial consultation to completion, ensuring smooth coordination of resources, timeline, and quality standards. Developed tailored proposals, tracked project progress, and collaborated with contractors to meet customer needs. Ensured customer satisfaction through effective communication and project execution.
Laurel HardwareClient Services & Front Desk Coordinator
Jan. 2023Los Angeles Metropolitan Area- Oversee front-of-house operations with client-centric approach, ensuring exceptional service delivery and smooth coordination between staff and guests.
- Act as the main liaison for customer interactions, resolving service converts promptly and ensuring a personalized experience - key to fostering guest loyalty and retention.
- Manage high-volume reservations systems, optimize table assignments, and communicate effectively with cross-functional teams to align on service flow and priorities.
- Build rapport with returning guest and VIP’s, tracking preferences and anticipating needs - a foundation for relationship management strategies in client-facing roles.
- Support onboarding and mentoring of new hosts, reinforcing service standards and internal communication best practices.
- Collaborate with management to identify process improvements and support execution of promotional events, enhancing guest engagement and team productivity.
ArkturaAccount Manager
Jan. 2022 - Oct. 2023Los Angeles, California, United StatesManufacturer of pre-configured acoustic panel and lighting systems for commercial wall and
ceiling finishes.
- Managed a portfolio of 50+ B2B client accounts across distributor and rep networks, acting as the operational liaison between sales, manufacturing, and logistics.
- Owned the quote-to-order process, ensuring accuracy in pricing, inventory, planning, and delivery timelines using Salesforce and CPQ tools.
- Reduced production delays by 25% by streamlining cross-department communication between estimators, sales, and administrators.
- Provided weekly performance reporting to senior leadership, improving forecasting and inventory coordination.
- Maintained CRM data integrity to enhance reorder efficiency and client satisfaction across national accounts.
Avixi, @ GoogleProject Manager
Oct. 2018 - Apr. 2020- Managed quality control and vendor communications for MEP (mechanical, electrical, and plumbing) installations across Google’s corporate facilities.
- Trained subcontractors and staff on BIM 360 cloud-based software, improving vendor collaboration and reporting efficiency.
- Oversaw 3D Model construction data quality control, ensuring compliance with corporate and regulatory standards.
- Led process improvement initiatives, reducing project error by 20% and improving on-time project delivery by 30%
OTimeArchitectural Project Manager
Oct. 2016 - Jun. 2018São Paulo Area, BrazilCompany responsible for inspection and management of architectural disability requirements
and fire department compliances of baking institution buildings in the State / City of Sao Paulo,
Brazil.
• Led inspection and compliance efforts for corporate and financial facilities, ensuring
adherence to local and global standards.
• Managed city approval processes for documentation and permits, aligning project
execution with regulatory requirements.
• Directed cross-functional collaboration between government agencies, contractors, and
internal teams, ensuring successful project outcomes.
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