Joyce Fricsay

Product Development, Merchandising, Customer Service, Marketing

Products & ConstructionConsumer IndustryAccount ManagerCopywritingContent WriterMarketingEditorProofreaderTranslatorCustomer ServiceHelp Desk SupportClient Relations SpecialistComplaint Resolution SpecialistData EntryTyping SpecialistDocument ProcessorSales & BizDev🐦 DesignCustomer Success Manager

Highly accomplished leader with over 20 years’ experience in a wide range of roles covering key areas of supply chain - sourcing & merchandising, product development & management for luxury brands, quality management, customer service, operations, strategy and general management. Multi-lingual with a solid understand of culturally diverse working styles, sensitivities and multi-national work environments. Detail-orientated individual with a broad set of transferable soft and hard skills. Highly adaptable and flexible, committed to achieving goals. A graduate of the Ecole Hoteliere de Lausanne (Hotel School of Lausanne), she has held management roles in Customer Service, Marketing and Supply Chain, honing her skills in procurement, product development, and supplier relationship management. A strong believer in the importance of Sustainability in all aspects of business today. Core strengths: Problem resolution and strategic thinking Change Management Product Development and Optimisation Relationships and Negotiations Customer Service and Complaints Management Proof-reading and transcription

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