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Work Background
EpicorPrincipal Solution Engineer, SEA
Nov. 2024Indonesia, Jakarta• Contributed to securing USD 400K deals on strategic accounts, including Mahakam Beta Farma, Sekar Fuji Food and Sunchirin.
• Presales & solution architect for Southeast Asia region. Channel support for ID Partners, leveraging in-depth business & technical expertise to drive new business opportunities. Translate complex prospects / client requirements into compelling custom demonstrations and proofs-of-concept to close sales.
• Delivered webinars on Epicor, AI-infused ERP, SaaS solution and Industry 4.0 topics – see Portfolio below for more details.
sa.globalDelivery Lead
May. 2013 - Oct. 2024Indonesia, Jakarta• Leadership & Operation: Lead and manage a high performing cross-functional team of 20+ consultants – in Dynamics365 Business Central and Finance & Operation, to deliver projects across APAC.
• P&L Management: Optimizing contribution to business profitability in ID (country), SEA & APAC. Provided financial forecasting (M, Q & A) and progress tracking, efficiently manage service revenue and operational with manageable / controllable / expected resource cost.
• Revenue Generation: Carry out pre-sales efforts that generated over $5.6M in contracts across 5 years, capturing 90% of ID business in D365 BC.
• Strategic Wins: Successfully won and managed accounts with global brands, including Sumitomo, Mars Corp., TransLiving, DataScrip, Orang Tua Group, TACO, Dräger, IKEA (ID, HK, MC, TW), Dairy Farm Retail Group, Indonesia sovereign wealth fund (Indonesia Investment Authority – INA), Mandiri Graha Persada / Vines, Illy coffee, UCC coffee, and so on.
• Delivery Excellence: Maintained an industry-leading 95% project go-live rate since 2013 while consistently achieving top-tier client satisfaction scores and formal excellence awards.
• Service Excellence: Manage & provide services in diverse expertise; D365BC and D365F&O. Developing new business in Business Insight / PowerBI / MS Fabric, Cloud technology / Azure, and Process automation / PowerPlatform.
• Account Growth: Nurtured key client relationships leading to expanded service contracts and cross-selling opportunities. Cultivated strong, long-term relationships with key clients, leading to opportunities for cross-sales, upgrades, and upselling.
• Delivered webinars on Microsoft SaaS solution, SaaS migration, AI, Automation, and Industry 4.0 topics – see Portfolio below for more details.
Guildmaster Inc., USAIT Manager & Consultant
Jul. 2007 - May. 2013Indonesia, Yogyakarta• Directed IT strategy and IT roadmap.
• Led a team of 40 people for IT and data-related tasks, including recruiting, training, and coaching employees to develop knowledgeable user bases.
• Led the full implementation and knowledge transfer for NAV manufacturing operations in Dong Guan, China.
• Transformed warehouse operations at HQ in Missouri, USA, by re-engineering processes and implementing WMS automation with barcoding. This reduced import receiving time by 90% (from 2 days to a maximum of 3 hours).
• Supporting 4 sites, Indonesia & China manufacturing site, HQ and warehouse in MO, USA. Enhancing operation by extending functionalities of NAV.
Interdata Bhakti Mulya, PTPresales, Consultant, Project Manager
Jan. 2005 - Jun. 2007IndonesiaManaged Navision projects from qualification through negotiation, closing, and project management. One project was used as a Microsoft case study for its high efficiency.
BitcomBusiness Executive (Self Employed)
Jan. 2004 - Jan. 2025Indonesia, JakartaManage total 8 software development projects in 14 months. Roles: business development, solution design, & consultancy.
Realta, PTBusiness / Sales Consultant
Jan. 2003 - Jan. 2004Indonesia, JakartaProvided business process analysis, solution design, and successful system implementations. Also taking roles as an in-house sales and pre-sales consultant.
Earlier RolesEDP, DB admin, Programmer
Jan. 1995 - Jan. 2003IndonesiaHeld various roles from EDP, database admin, desktop application programmer, from 1995 to 2003.
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