U.S. Department of the InteriorInformation Technology Technician
Sep. 2020 - Mar. 2023Belcourt, North Dakota, United StatesImplemented and maintained a computer lab with 30+ PCs running Windows 7
and 10, as well as Mac OS X.
● Provided technical support for faculty, staff, and students, including
troubleshooting hardware and software issues, and assisting with the use of
educational technology.
● Assisted with the deployment and management of Google G Suite for Education,
including setup of email accounts, calendar, drive, and classroom.
● Collaborated with the IT department to plan and implement a school-wide rollout
of 1:1 laptops for students in grades 6-8.
● Assisted with the installation and maintenance of interactive whiteboards and
projection systems in classrooms.
● Managed inventory and purchasing of computer hardware, software, and
peripherals.
● Created and maintained documentation for IT policies and procedures, as well as
training materials for faculty and staff.
● Configured and maintained network infrastructure, including switches, routers,
and wireless access points.
● Set up and managed network security, including firewall rules and VPN access.
● Implemented network monitoring and management tools to ensure uptime and
optimize performance.
● Assisted with the rollout and management of district-wide network projects,
including internet filtering and content management systems.
● Collaborated with the IT department to plan and implement network upgrades and
expansions.
● Trained faculty and staff on best practices for networking and internet security.