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Work Background
The Insurance EmporiumSenior Product Owner
Aug. 2022 - Aug. 2024York, England, United KingdomBuilding relationships and eliciting requirements from across the business, and collaborating to prioritise deliverables to adress business needs and ensure various stakeholders are catered for. Defining and prioritising three internal development teams’ workloads using Jira. Ensuring requirements are properly tracked and communicated through persona-based user stories with acceptance criteria. User stories, epics, initiatives and roadmaps are set up to align with business objectives and values and report progress against commitments. • Build strong relationships with stakeholders to ensure my full understanding of their needs, and work together to define priorities and inform strategic decision making.
• Maintain team focus on business objectives by linking work items to epics and initiatives and, in turn, with corporate initiatives and values.
• Document and ensure adhesion to processes. E.g. Software Development Lifecycle.
• Map dependencies, processes, and product specs using visual tools such as Miro.
• Bring development teams in early so they are empowered to provide value in the decision making, as well as execution, and enable them to see the big picture.
• Create persona-based user stories with acceptance criteria, and use them to prioritize multiple agile teams’ workloads in Jira.
• Lead refinement and planning sessions and oversee sprint and kanban delivery.
• Remove blockers, manage risks and issues, monitor and report delivery metrics.
• React to priority business requests and changes to scope, while discouraging them.
• Collaborate with developers and QA teams to ensure that good quality features are delivered within well communicated timescales and budgets.
• Foster and maintain a no-blame culture for rapid process improvements through straightforward retrospectives and change implementation.
Stonegate GroupProduct Owner
Apr. 2019 - Aug. 2022Solihull, England, United KingdomStonegate Pubs is the largest privately managed pub operator in the UK, with revenues in excess of half a billion pounds, and over 14,000 staff and over 700 pubs and bars. I worked as a Product Owner on a custom website CMS and Frontend system that allowed the marketing team to update content on over 700 websites. An example of an important delivery is the ability to bulk update selected sites with specific content. For example, adverts for sporting events needed to go onto the websites for all venues with sports licences and screens. Another is the integration with a sports app to show what events were available in each location. • Implemented agile into three workstreams which were previously waterfall.
• Managed user stories, backlog, and roadmap; and led refinement and planning.
• Managed supplier relationships through transition to agile, chaired key meetings, and oversaw deployments.
• Led agile ceremonies, improving team performance and efficiency.
• Delivered integration with external systems and massive business efficiencies where sites would previously have to be updated one by one.
IntelogyBusiness Development Manager
Apr. 2016 - Sep. 2018Sunbury, Surrey, United KingdomIntelogy delivers IT consultancy, development and support services to a range of large and small businesses. They are a Microsoft Gold Certified Partner with expertise in Microsoft 365, SharePoint and Nintex workflow management. My sales role was very analytic in nature. I worked closely with key accounts to ensure quality and satisfaction of service, as well as providing advice on their systems and strategies while looking for opportunities to sell more work into existing accounts. I also worked with new leads, taking them though the sales process by understanding their needs, and ensuring they understood proposed solutions, costs, and business benefits. • Primary contact point for prospects, gathering high level objectives.
• Gathered more detailed requirements, documenting enough for RFP discussions.
• Collaborated with development and operations teams to carefully define scope.
• Secured sales by showing proposed delivery approach with clear pricing.
• Professionally delivered presentations and proposal documents.
• Managed client accounts after sale through to project completion.
BDO LLPGlobal Outsourcing Client Business Analyst
Oct. 2012 - Mar. 2016Reading, United KingdomAs a Business Analyst at BDO International, I constantly reviewed the quickly evolving business (the department's turnover grew at about 50% year on year while I was there). I documented requirements and understood the changes in the business so that I could support business decisions and help maintain the growth levels in the business. I rolled out and managed around 80 client-facing extranets which are used to coordinate international services for BDO's global financial compliance service offering. I often worked on the development of bespoke workflow solutions to support our client’s specific business needs and mitigate their systems risks.
I project managed a complete SharePoint Migration which updated BDO’s secure, online, coordination platform which was the main point of contact for suppliers and customers. • Decommissioned legacy systems and configured a new system to support our globally outsourced financial compliance service.
• Documented financial compliance requirements like payroll and corporation tax.
• Built workflows and dashboards around those to ensure our clients’ compliance.
• Ensured the security and auditability of client data across the global network.
BDO LLPGlobal Outsourcing Project Executive
Dec. 2010 - Oct. 2012Reading, United KingdomCoordinating global outsourcing accountancy projects through web based portals required excellent organisational and communication skills, as well as a proficiency in IT, and especially SharePoint. My success in this role, considered alongside my strong understanding of the IT systems in place, lead to my promotion to Business Analyst.
Amer SportsCustomer Service Representative
Sep. 2008 - Dec. 2009
MacGregor GolfCustomer Service Representative
Jan. 2008 - Jan. 2008
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