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Work Background
Alera Group, Inc.COBRA Administration Manager
May. 2023Delaware, United StatesManaged COBRA benefits for over 60 clients, ensuring compliance with federal and state COBRA laws and regulations.
Utilized the WEX platform to streamline benefits administration processes, reducing processing time by 10%.
Led the implementation, renewal, and ongoing support for clients, ensuring a seamless experience throughout the client lifecycle.
Conducted QA testing and approved system configurations to prevent platform issues during Open Enrollment and ongoing support.
Provided training and support to clients and internal teams on the WEX platform and COBRA compliance.
Managed carrier notifications, audits, and urgent reinstatements to ensure timely and accurate processing of COBRA enrollments.
Collaborated with stakeholders to retrieve plan information and ensure accurate account setup and ongoing maintenance.
Responded to client and participant inquiries, providing exceptional customer service while maintaining compliance with privacy guidelines.
ebmClient Success Support
Jan. 2022 - May. 2023United States- Provided operational support for COBRA administration, billing reconciliation, and dependent eligibility verification.
- Conducted data analysis and reconciled billing reports using advanced Excel techniques.
- Conducted platform training, troubleshooting, and issue resolution for clients using WEX, Employee Navigator, EASE, PlanSource, and Bswift benefit administration platforms.
FreelanceFreelance Transcriber and Proofreader
Aug. 2019 - Jan. 2022United States- Provided transcription and proofreading services for various clients across multiple industries.
- Ensured high accuracy and maintained strict confidentiality on sensitive projects.
- Managed multiple projects with tight deadlines and delivered high-quality results.
EPI-USE LabsQCS Representative/Help Desk Support/QA Tester
Oct. 2011 - Aug. 2019United States- Provided technical support for clients utilizing EPI-USE Labs’ SAP-related software solutions.
- Troubleshoot software issues, performed system monitoring, and ensured client satisfaction.
- Assisted with software updates and training for end users.
California Administrative Office of the Courts (AOC)Payroll and Benefits Specialist II
Mar. 2007 - Oct. 2011Sacramento, California AreaProvides direct support and technical assistance regarding payroll and human resource information for the trial courts on the SAP Human Resources and Payroll system (SAP HR/Payroll). Conducts integration and end-user testing of enhanced or new functionality to the SAP HR/Payroll system, both positive and negative. Develops test scripts and test data to assist end users in testing enhanced or new functionality to the SAP HR/Payroll system. Assists in evaluating work and work flow of assigned team and/or team members. Conducts preliminary review, analysis and troubleshooting of service support requests submitted by trial courts regarding system functionality and configuration. Conducts on-site and remote training of internal and external staff regarding SAP HR/Payroll system.
Sacramento County Workers Compensation DivisionAccount Clerk II (Conf.)
May. 2005 - Jan. 2006Sacramento, California AreaProcess daily Worker’s Compensation payroll checks for claimants into Renaissance database and COMPASS (SAP HR/Payroll system). Conduct end-user acceptance testing on enhancements and/or new functionality of the SAP HR/Payroll system. Provided customer service which involved acknowledging and answering any customer inquiries, external and internal, with respect, honesty, and knowledgeable answers via oral or written communication. Research and resolve issues with accounts receivable and accounts payable payments through the system and through claimant files.
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