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Network Power<100 people
Roles
💸100%
Marketing
📝100%
Influencer or Blogger
🗿100%
HR
Geos
🇺🇸100%
United States
Work Background
Royally ChicEcommerce Analyst
Mar. 2024 - Jul. 2024Almere, Flevoland, Netherlands• Utilized Google Analytics to drive business decisions and optimize customer segmentation.
• Analyzed business ad campaigns on social media platforms like Facebook to enhance marketing strategies.
• Automated manual processes in Shopify store to improve efficiency.
• Organized and presented analytics reports through online research for data-driven decision-making.
AkkodisField Support Technician
Oct. 2020Los Angeles County, California, United States• Provide on-call technical support in troubleshooting Smartmatic and iOS devices.
• Consistent in-person support to government events to manage hardware and software installation and support
• Time management of daily event operations.
• Coordinates with event workers, tech support and center lead for device and machine issues.
• On time customer solutions for software errors.
Tipolo Elementary SchoolVolunteer Teacher
Nov. 2014 - Apr. 2017Mandaue, Cebu Philippines•One of our tasks is to teach English to Grades 2-3 elementary students who are special children and children with learning disabilities.
•We teach them DOLCH English system for them to learn effectively. •Our interaction is textbook based. We make teaching creative and fun for students to enjoy.
Fine LeatherworkingEcommerce/OpenCart Virtual Assistant
Oct. 2014 - May. 2017Cebu, Philippines◦ Implemented social media strategy and managed channels, including Pinterest and Instagram for online marketing that increase conversions up to 30% within 1 year ◦ Successfully compiled customer service issues and shortened customer wait time to immediately solve issues within a few days. ◦ Increased sales by 15% after consistently execute social media marketing strategy in 1 year ◦ Gathered and analyzed Google analytics data about incoming customers traffic and their conversions ◦ Developed database processes for marketing and social media targets ad metrics ◦ Helped build the company from the ground up
° Support documentation and processes using Microsoft Office.
Ivy Jordan VAFreelance Shopify/WooCommerce Management/VA
Jun. 2014 - Jul. 2017Los Angeles County, California, United States◦ Accomplished managing Shopify and Wordpress + WooCommerce stores for local and international online sellers ◦ Increased online store success by overseeing issues in SEO, Design and Product content within 3 months ◦ Develop and automate start up stores marketing plan and boost their rankings using Search Engine Optimization Tools within a month ◦ Improve customer traffic up to 20% applying SEO principles and rules accordingly. ◦ Provide successful strategic analysis to improve product conversion through social media analytics ◦ Utilized Google Analytics and Google Tag Manager and implemented new scripts that increased performance by 20% ◦ Help e-commerce start up small businesses to increase their store conversions within months after launching ◦ Implemented and completed weekly administrative projects that contribute to the success of the online business ◦ Negotiated and closed major contracts from start-up online stores and work closely with business owners for a successful launch ◦ Highly organized and able to function in a busy, fast paced environment
ConvergysTechnical Support 2
Oct. 2012 - Jul. 2013Cebu, Philippines◦ Documented new processes and opportunities to establish efficiencies ◦ Performed level 2 troubleshooting of technology issues for customers
° Resolve gaming platform and desktop software issues.
◦ Identified and analyzed newly reported complex bugs and developed solutions ◦ Responded to customer inquiries through the use of varied ticketing, content, and task management tools
Sykes PhilippinesCustomer Support Specialist
Sep. 2011 - May. 2012Cebu, Central Visayas, Philippines•Respond to associate inquiries via telephone, email or online live chat sessions by providing information on account balances, credit limits, order status, shipping information, associate discounts and earnings.
•Assist customers with dedicated sales force web portal by helping them register for accounts, assisting with password resets and offering instruction for website features such as placing orders, accessing training videos and tracking account activity
•Help associates with processing returns and exchanges, including preparing items for shipment back to the company’s fulfillment centers
•Assisting with other types of sales associate requests as needed
Saint Uriel Security SchoolAdministrative Officer
Jan. 2009 - Aug. 2011Cebu, Central Visayas, Philippines•Sort and file documents, deliver in-office mail and memos, and review documents for errors before they are sent out of the office.
•Write regular reports and give presentations of various types, including creating income and expenditure reports.
•Manage schedules for executive and VIPs who work in the office. Schedule meetings and events, as well as make booking arrangements for conference and meeting rooms.
•Maintain the employee database for the office by identifying staffing gaps and following up on new employees to ensure they are performing their duties well.
•Hire and schedule maintenance workers as needed when problems arise in the office, such as equipment breaking down.
•Organizing special functions and social events
•Preparing correspondence, documentation, or presentation materials
Western Wats Philippines (Survey Sampling International)Call Center Agent
Jun. 2005 - Apr. 2009Mactan, Cebu Philippines◦Gathered and analyzed data about customers and their social media usage to develop marketing strategies
◦Identified and escalated priority issues and reporting to high-level management
◦Completed call notes and call reports as necessary and updated them in the CRM
◦Recorded details of comments, inquiries, complaints, and actions taken
Jordan Concepts & EventsCEO & Wedding Coordinator
Apr. 2005 - Dec. 2017Cebu, Central Visayas, Philippines•Built this wedding planning and event coordination business from the ground up. •Provided online consultations, onsite venue inspections, and supplier consultation prior to the wedding event. •Built and engaged an audience and online following through a specialized blog.
•Handled general party planning and consistently responded to the customer's vision within their budget and the style they want.
Lilo-an Assesor's OfficeDatabase Assistant
Oct. 2004 - Jan. 2005Cebu, Philippines◦Supported Data Management unit in inputting data into database and maintaining data efficiently ◦Gathered data for reporting purposes to support stakeholder analysis ◦Ensured the accuracy and integrity of data by inspecting quality and implementing control procedures
Creative Nations InternationalSales Support Executive
Mar. 2004 - Aug. 2004• Relayed information to the Supplier of Products and Shows.
• Provided and managed Customer and Sales Database, communicating directly with the logistics and Product Relationship Manager.
• Supported Product Development Managers with product research.
Children's Legal Bureau, Inc.Writer/Volunteer
Dec. 2002 - Oct. 2003Cebu, Central Visayas, PhilippinesPart of the school requirements to undergo training of a non-government agency in order to develop and enhance the capability of students to reach out to the public needs especially on the needs of the children.
ABS-CBN CorporationJunior TV and Radio News Reporter
Jun. 2002 - Oct. 2002Cebu, Central Visayas, PhilippinesCollected daily news items from police stations, government, and non-government offices for a new scoop, working alongside a senior reporter.
ASAP Advertising Services and PromotionsJunior Account Executive
Apr. 2002 - Jun. 2002Cebu, Central Visayas, PhilippinesAssisted in Copy Editing, Movie Advertisements, and Storyboard writing.
Destination Specialist Inc.Office Assistant
Nov. 2001 - Dec. 2001Cebu, Central Visayas, PhilippinesBooked reservations and sales of tickets; created local promotions and advertisements.
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