Hernalie Vingno

Executive Assistant @Northwoods Cleaners LLC

Business OwnerDigital Ads ManagerGoogle AdsFacebook💼 C-level ExecutiveInstagramAssistant Center Manager💸 MarketingLinkedInUnited States🔥 Startup FounderResearcher👍 Sales & BizDev🧨 ConsultingCustomer Success Manager🧮 EducationAdvisorAssociate

As an Executive Assistant, I have successfully managed and organized schedules, meetings, and travel arrangements for top executives. I have demonstrated exceptional communication skills, both written and verbal, in liaising between executives and employees. I have also proven my efficiency in handling confidential documents, maintaining records, and providing administrative support for various projects. My proficiency in various office software and ability to multitask have significantly improved the productivity of the office. I am experienced in travel industry specializing in Corporate and Luxury Travel, proficient in Sabre and Amadeus GDS.

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Work Background

Avenue Two CorporateCorporate Coordinator

Nov. 2023 - Aug. 2024United States, Penn HillsPlayed a pivotal role in supporting the VP's daily activities. Responsible for creating Intake and Booking Forms for clients and advisors. Build and generate reports - Daily, Weekly, Monthly Handled Quote and Booking requests for Corporate and Luxury Travel

Avenue Two CorporateTravel Air Specialist

Jun. 2023 - Oct. 2023Bryn Mawr, Pennsylvania, United States

Luxury Travel Concierge LLCTravel Concierge

Apr. 2023 - Oct. 2023

FACEBOOK - MLBB INFLUENCER LEAGUELiaison Officer

Aug. 2021 - Feb. 2023

Teleperformance PhilippinesAssistant Center Manager

Apr. 2018 - May. 2023Bacolod, Western Visayas, Philippines

TeleperformanceOperations Supervisor - Tier 2

Dec. 2015 - Mar. 2018Bacolod, Western Visayas, Philippines

TeleperformanceOperations Supervisor

Feb. 2014 - Dec. 2015Davao, Davao Region, PhilippinesManages Team Performance Coaches Performing & non-performing agents

Philippine Call Center InstituteEnglish Second Language Instructor

Mar. 2011 - Dec. 2013Bacolod City

TeleperformanceTravel Account Online Supervisor

Aug. 2008 - Feb. 2014Bacolod, Western Visayas, PhilippinesAlso known as Tier 2, Escalation Desk, Support Desk, etc. Deals with more complicated customers and requests. Mainly handle back-end system of the airlines and hotels.

TeleperformanceFrontline Customer Service (Travel Account)

Apr. 2008 - Aug. 2008Bacolod, Western Visayas, PhilippinesFrontline travel agents handles queries, complaints and arranges travel needs of the customers.