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Work Background
American Express Global Business TravelSME Quality Expert CSAT/ESAT
Jan. 2024Zurich, SwitzerlandStrategic Quality Management CSAT/ESAT
American Express Global Business TravelTravel Counselor
Jun. 2022 - Feb. 2024Zurich, SwitzerlandResponsibilities:
- Assist corporate clients with travel arrangements, ensuring compliance with company policies and procedures.
- Provide exceptional customer service, address client inquiries, and offer tailored travel recommendations.
- Stay updated on industry trends, travel regulations, and corporate travel policies.
- Collaborate with travel suppliers, negotiate corporate rates, and maintain accurate travel records.
- Handle emergency travel situations and collaborate with internal teams to ensure policy compliance. Qualifications:
- Proven track record in corporate travel, strong customer service skills, and comprehensive knowledge of travel policies and procedures.
- Ability to work independently, prioritize tasks, and make sound decisions in a fast-paced environment.
- Proficiency in travel booking systems and MS
The Travel InstituteCertified Travel Associate CTA®
Oct. 2021 - Jul. 2022Certified Travel Associate Business Travel , Tourism and Leisure
JCTheFuchsFounder & Owner
Mar. 2020DACH🌟 Founder & Owner at JCTheFuchs | Media Production Innovator | Communication Course Specialist🎥 As the visionary behind JCTheFuchs, I am passionate about redefining media production and enhancing communication skills. Our company excels in creating compelling visual narratives that captivate audiences and drive engagement. With a strong focus on quality and creativity, we deliver tailored media solutions that meet the unique needs of our clients. In addition to our media production services, we offer comprehensive communication courses designed to empower individuals and teams. Our training programs equip participants with essential skills to articulate ideas effectively, foster collaboration, and navigate the complexities of modern communication landscapes. At JCTheFuchs, we believe that powerful storytelling and effective communication are key to success in today’s fast-paced world. Join us on this exciting journey as we continue to innovate and inspire! 🔗 Let’s connect and explore how we can collaborate to elevate your media presence and communication skills!
Present on YouTube as @jcthefuchs Office & Business Inquiries - Contact jcthefuchs@gmail.com
NISSALead Travel Coordinator
Feb. 2018 - Mar. 2021EuropeResponsibilities:
- Coordinate travel arrangements, including booking flights, accommodations, and ground transportation, while ensuring compliance with policies and budgetary constraints.
- Provide excellent customer service, address inquiries, resolve issues, and offer travel advice and recommendations.
- Maintain accurate travel records and stay informed about travel regulations and destination-specific information.
- Assist with group travel coordination and collaborate with internal stakeholders to ensure policy compliance. Qualifications:
- Proven experience in travel coordination, strong organizational and multitasking skills, and proficiency in travel booking systems and MS Office applications.
- Strong customer service and communication skills, adaptability, and knowledge of travel regulations and budget management.
eMAGSenior Customer Support
Nov. 2017 - Feb. 2018RomaniaResponsibilities:
1. Provide advanced customer support by addressing escalated inquiries, resolving complex issues, and ensuring timely and effective resolutions for customers.
2. Mentor and train junior support team members, sharing expertise and best practices to enhance the overall team performance.
3. Analyze support metrics and customer feedback to identify areas for improvement, proposing and implementing solutions to enhance the quality of support services.
4. Collaborate with cross-functional teams, such as product development and sales, to communicate customer feedback and contribute to product improvement and customer satisfaction.
5. Maintain in-depth knowledge of products, services, and support processes, ensuring accurate and up-to-date information is provided to customers and team members.
6. Contribute to the development and optimization of support resources, including knowledge base articles, training materials, and support documentation.
7. Handle escalations and sensitive customer situations, demonstrating empathy, professionalism, and effective problem-solving skills. Qualifications:
1. Proven experience in a senior customer support role, demonstrating advanced customer service skills, issue resolution, and team leadership.
2. Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and collaborate with internal teams.
3. Strong analytical abilities, with the capacity to interpret support metrics and customer feedback to drive improvements.
4. Leadership qualities, including mentorship, coaching, and the ability to inspire and motivate team members.
5. In-depth knowledge of support tools and systems, as well as proficiency in using customer support software and CRM platforms.
6. Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities and customer needs.
Proteleshop ExpertBusiness Travel Consultant
Sep. 2015 - May. 2017RomaniaInternal Business Travel
Orange Business ServicesCustomer Care Coordinator
Aug. 2013 - Apr. 2015RomaniaCustomer Service/Care | International Business Services
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