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Work Background
The Atteberry GroupTechnology Consultant
Jun. 2021
High Touch TechnologiesJunior System Engineer
Jul. 2018 - Jun. 2021Responsibilities include but not limited to: Fulfilling contractual obligations for the Dallas Lighthouse for the Blind (now Envision-Dallas) locations. Onsite and remote support for Information Technology such as servers, desktops, printers, phones, and network equipment for small and medium business clients. Occasionally part of a project team in implementing a technical solution. Responding to customer support requests through a ticketing system by taking ownership of the ticket, working the problem, and documenting the resolution and time required. Configure, deploy and manage server hardware and software configurations to include but not limited to, Microsoft Server and Small Business Server, Exchange, Terminal Services, SQL, Active Directory, Citrix, RAID, virtual environments. Configure, deploy and manage network infrastructure appliances to include but not limited to, switches, routers, UTMs, wireless access points and firewalls. Configure, deploy, and manage workstation and laptop hardware and software configurations including Windows 7/10 and MacOS. Deploy backup solutions to ensure the integrity and recoverability of clientsโ data both on and offsite. Provide support for mobile workforce access back to a production environment including smart phones, iPad, SSL- VPN, laptops. Additional duties may include providing technical expertise for resolution of technical problems including software, hardware, network systems, or application support. Occasional output of technical documentation of technical environment for both internal and client system support.
Dallas Lighthouse for the BlindInformation Technology Management
Dec. 2012 - Jul. 2018Dallas/Fort Worth AreaResponsible for maintaining all facility security, network, help desk functions, troubleshooting hardware and software issues in a timely manner for 70+ workstations and a 300+ employee workforce. Maintains and provides on site security detail as needed, facility security project planning, monitor alarm system, and provides maintenance on proximity card based access systems. Technology process optimization and service desk integration experience. Familiar with Windows, MacOS, and various Linux systems. Provides ESXi and Nutanix support as needed.
Eagle Systems, Inc.Security Officer
Aug. 2012 - Dec. 2012Dallas/Fort Worth AreaProvided detailed site security for the Dallas Lighthouse for the Blind. Provided concierge duties as needed.
Dog World ServicesAdministrative Assistant
Oct. 2011 - May. 2012Dallas/Fort Worth AreaProvided front office and reception services, acted as a special events coordinator, performed minor accounting and human resources functions as assigned. After-hours call handling and contracted schedule staffing as needed.
Platinum Event Services Inc.Security Officer
Apr. 2011 - Aug. 2012Dallas/Fort Worth AreaProvided special event security, crowd control, crisis management, and site first aid response.
Toys"R"UsLoss Prevention Project Lead
Oct. 2010 - Oct. 2010Wilkes-Barre, PAStarted with cashier and customer service duties; Upon further review, was made project lead for creating and implementing a Loss Prevention program for the store.
Sears, Roebuck and Co.Loss Prevention Officer
Dec. 2009 - Mar. 2010San Antonio, Texas AreaProvided on the sales floor surveillance, monitoring store CCTV, apprehended shoplifters, alerted local authorities as needed, monitored high priced goods inventory and register counts at each shift end, and provided first aid response on an emergency basis.
Marshalls Distribution CtrRetail Associate
Oct. 2008 - Jan. 2009San Antonio, Texas AreaSeasonal cashier and sales floor associate. Responsible for after-hours organization of store displays, updating price point signs, and shipping and receiving inventory.
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