Brian Gouthro - Engagement Manager, Zendicoded INC

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Work Background

Zendicoded INCEngagement Manager

Oct. 2023 - Apr. 2024Tennessee, United States · RemoteWith a central emphasis on upholding CSAT, I oversee a broad spectrum of activities, ensuring efficient internal operations as well as impeccable customer engagements. By working along side the Project Managers and Solution Architects, I guide customer projects from initial concept to successful completion by promoting the adoption of best deployment & development practices while offering insight into the implementation of ServiceNow technology solutions.

Zendicoded INCEngagement Manager

Jun. 2023 - Oct. 2023Tennessee, United States · RemoteOverseeing a broad spectrum of activities, ensuring efficient internal operations as well as impeccable customer engagements.

MGICProject Manager Scrum Master

Dec. 2022 - Mar. 2023Remote

MGICIS Project Manager

Jun. 2022 - Mar. 2023Remote

ProvidenceEpic Project Manager

Oct. 2021 - Apr. 2022Lubbock, Texas, United StatesWorking alongside a dedicated team with Medasource and Providence Hospital to ensure a successful implementation of Epic EHR, including workstation & peripheral deployment and TDR Testing, across 5 Texas and New Mexico Hospitals and ambulatory clinics part of the Covenant Health system.

Orlando HealthProject Manager

Jul. 2020 - Oct. 2021Orlando, Florida, United StatesProject Manager for ELLiE under the IT PMO.

Diane Meiller & AssociatesConsultant & Community Outreach

Mar. 2019 - Aug. 2021Orlando, Florida AreaAs a Consultant, Full Stack Web Developer, Community Outreach Coordinator and Project Coordinator within the IT Optimization and Planning practice at Diane Meiller and Associates (DM&A). I joined the team with more than 11 years of website development, user interface (UI) development and graphic design experience. I have greater understanding of the technology world and what is driving businesses into the future.

Downtown Baldwin ParkPresident

Nov. 2018 - Jan. 2021Orlando, Florida AreaHead of the Executive Board and committees, I am tasked with maintaining current relationships with the merchants and citizens of Baldwin Park. Our primary goal of the committee is to bring more traffic and awareness to the Downtown Baldwin Park town center. We work along side merchants in the area as well as the Residential, Commercial and Joint Committees within Baldwin Park.

Blue Helium Concepts LLCPresident / CEO

Nov. 2016 - Mar. 2020Winter Park, FLI work along side a group creative junkies who each bring a wide range of talents and perspectives to the table for a common goal of making great work, killer designs and successful brands. I assist new and established brands across Central Florida market their products and services and increase website traffic quickly, efficiently and cost-effectively.

Wedding AlliancePresident

Sep. 2014 - Mar. 2016Orlando, Florida AreaHead of the Executive Board and committees, I am tasked with maintaining current relationships with the organization as well as building new ones. Growing the organization to be one of the largest wedding vendor directories in Central Florida that support equality, diversity and love for all.

RE/MAX Town CentreManager of Agent Relations

Sep. 2012 - Feb. 2017Orlando, Florida AreaMy primary goal is to serve as the concierge for the associates, being there to assist the associates in all aspects of their career, making their transition to RE/MAX Town Centre as seamless and stress free as possible. As Manager of Agent Relations, I am here to conduct thorough associate orientation, assist in setting up LeadStreet, STAR Leads, Mainstreet, social media sites as well as their own websites, thereby allowing them to achieve optimum levels of success. This is part of our strategy to align ourselves with other world-class organizations. I am also here to help manage the existing offices as well as the onset of our new offices, our SUCCESS Training series, as well as office support. Being on the forefront of the technology curve is crucial, so bringing the new technology into the office is key for my position. If it is from printers, Dotloop to SharePoint, I learn the systems so I may train all the associates to be fully functional on the system.

Applebee'sServer/Corporate Trainer

Feb. 2010 - May. 2011Successfully organized and executed a plan to increase Car Side and Catering orders at the Orange City Applebee's Successfully trained new team members at various Applebee's locations Trained new staff for store opening at Daytona Beach Worked closely with management and the community to obtain higher Car Side and catering orders for Orange City location

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