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Network Power<100 people
Roles
📞80%
Call Center
💬80%
Customer Service
📋80%
Assistant
Geos
🇬🇧100%
United Kingdom
Work Background
Just ITData Technician Bootcamp
Nov. 2023 - Apr. 2024London• Data, Big Data and Data Structures
• Data Architecture & Governance
• Data Analysis using MS Excel.
• Introduction to Data Visualisation with MS Excel Tableau and Power BI
• Module 4- Data Analytics – Power BI
• Introduction to Database- Access & SQL Assignment
• Azure Fundamentals - Module 4- Fundamentals of data analytics
• Azure Fundamentals - Module 3- Non -relational data in Azure - Access (DB)
• Azure Fundamentals - Module 2- relational data in Azure (DB)
• Azure Fundamentals - Module 1- core data concepts- Software SAAS, Cloud
• Introduction using R analytical - Data cleaning and EDA with R Studio and R programming.
• Data Analysis via Python programming- Utilising Pandas, Matplotlib & Seaborn
• Project presentation
SkySales Marketing Advisor
Jul. 2022London, England, United Kingdom• Interacted with a variety of customers and clients of different backgrounds to tailor their services in respective of their needs.
• Produce live and monthly reports in word format regard to sales and general KPIs by extracting preexisting data from a salesforce pipeline. • Handling emails towards stakeholders, by answering any query they must have and escalating any technical and non-technical issues to the relevant teams if required.
• Handling companies’ credit budgets
• Managing and resolving 3-5 customer service cases per day.
GRACEFUL CARE LTDCustomer Care Coordinator
Dec. 2019 - Mar. 2022London, England, United Kingdom• Efficiently manage calendars, schedule meetings, and handle correspondence for the
Team.
• Maintain organised records and databases for easy retrieval of information.
• Assist in budget management and resource allocation.
• Prepare reports, presentations, and documents for internal and external distribution.
• Support office and equipment management.
• Manage and ordering equipment stock.
• Handle incoming queries and route them to the appropriate personnel.
• Assist in planning and organising company meetings.
Tritek Consulting Limited Business Analyst
Oct. 2019 - Mar. 2024Consulting a Music Training Company on a single Agile project with the aim to create a digital presence that would facilitate client acquisition and the on-boarding process. Subsequently, I am currently consulting multiple BA teams to deliver internal change management projects with the aim to streamline the business by automating the project reporting and mentorship assignment procedures. • Collaborated with Business Analyst teams to deliver internal change management projects.
• Coordinated multiple projects, ensuring proper procedures and documentation.
• Conducted requirement elicitation and documented project requirements.
• Managed cross-functional teams and assigned tasks and roles.
• Developed wireframes and created user stories.
• Wrote acceptance criteria for functional and non-functional requirements.
• Produced status reports and communicated with internal and external customers.
Ecigwizard Digital Marketing Apprentice / Ecommerce Executive
Oct. 2018 - Oct. 2019Ecigwizard needed an ecommerce executive to aid in the constant growth and expansion of their online presence. Contributed to nearly doubling the total yearly Marketplace revenue after 1 year. In addition increased brand awareness of the company and its flagship product through creating more digital avenues through which the product gained reach. • Assisted in expanding the company's online presence and revenue on Amazon and eBay.
• Conducted internal product research and SWOT analysis.
• Managed price checking and product listing.
• Conducted competitor analysis for vaping products.
• Created and updated revenue reports and analytics.
EY Digital Founder
Mar. 2018London, United KingdomI create marketing strategies for companies to grow their brand awareness and their income through social media
Retail Marketing Group (RMG)Field Sales Representative
Nov. 2015 - Mar. 2016London, United Kingdom-Representing and promoting Intel branded product at a curry's Pc world store.
-advice the store staff about the best points to convince customers into buying new prducts and new technology. -personally helped the staff to increase sales of Intel related computers and devices
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