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Work Background
Memjet TechnologyNetSuite and Information Systems Analyst
Oct. 2021San Diego, California, United StatesTook over NetSuite administration in addition to normal Information Systems Administration and Office 365 Administration. Currently attending NetSuite Certification.
Memjet TechnologyEnterprise Systems Analyst
Oct. 2018 - Oct. 2021Rancho BernardoWorking as a Systems Analyst, responsible for the "Help Desk" deskside support and white glove C-Suite service of our executives. My umbrella of users spans from Ireland, Australia, Singapore, and the US - although my focus was primarily Ireland and US due to the time zone challenges. Phone/Remote/Deskside support methods used, using support tools like GoToAssist, TeamViewer, and through Teams and Zoom. Setup multiple Zoom Conference Centers across the US at various offices and corporate building. Migrated users from Windows 7 to a pure Windows 10 operation, as well as implemented MS Teams as a communication tool. Office 365 Administrator Experience, I am familiar with the Office 365 suite of admin centers and can perform functions inside (add/remove licenses, sync Azure to cloud, manage/create/edit Corporate Teams, Exchange, etc). Awarded a Bravo Award in early 2020 for Excellent Customer Service, as well as featured employee on company Social Media for outstanding remote service.
GreatCallInformation Technology Desktop Support Technician
Jun. 2018 - Jul. 2018Southern CaliforniaStopped for a cup of coffee... didnt like the taste, so I left before either party invested too much into each other.
Havas EdgeDesktop Support Technician
Jun. 2016 - Jun. 2018Carlsbad, CaliforniaWorking technical challenges with the Help Desk Team, in Carlsbad, California.
AuxilioTechnical Services Representative
Aug. 2015 - Apr. 2016La JollaEmployed by Auxilio for UCSD, working as a Break-Fix Printer Hardware Technician on the La Jolla Thornton Campus. Responsible for parts inventory, customer service and satisfaction, and onsite repairs of broken print devices.
San Diego Humane Society and SPCAInformation Systems
Dec. 2010 - Jul. 2015Greater San Diego AreaSaving lives through efficient information systems, from fixing the printer for the adoptions counselor or running cable and deploying every piece of technology in 7 buildings personally, no matter what I do, I feel like I am helping save animals lives.
Tolt TechnologiesField Service Technician
Oct. 2008 - Jun. 2010Performed duties as a field service technician repairing front end register and computer issues for major grocery store chain Kroger (Ralphs, Food4Less), Smart & Final (Henry's, S&F), and Lexmark. Daily service on NCR POS and Scanner Scale Systems, TCU's, ISP's, Controllers, and all IT Technologies encompassed. Responsible for receiving call, maintaining parts inventory, and scheduling repairs with end users from all over southern California.
Pro Tech Office ServicesField Printer Technician
May. 2008 - Oct. 2008Functioning as a Xerox Service Delivery Partner with Pro Tech, maintained all current certifications on Xerox Phaser printer line. Performed field repairs of Solid Ink, Color Toner, and Laser Monochrome printers. Coordinated with customers and part pickup/return. No escalations or situations, performed in high pressure and security clearance area's. Position is no longer available due to Xerox dissolving their SDP program. All current certifications held including current TCN 92793
SmartSource for BancTecIBT Field Technician
Jan. 2008 - Mar. 2008Performed field onsite repairs of Dell Laptops, Desktops, and Workstations. Maintain all current job related certifications, including the DCSE (Dell Certified Systems Expert) series and the Apple certifications. Work load average consisting of 30 onsite repairs weekly., high 90% for Random Field Satisfaction Surveys and no escalations/misses. Contract left company, techs followed.
FreelanceSystems Consultant
Aug. 2002 - Nov. 2021San Diego, California, United StatesHelping others with technology seems to follow me everywhere..
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