ConcentrixService Executive
Jun. 2022 - Dec. 2022Ballarat, Victoria, AustraliaConcentrix is a global customer experience provider delivering the following services: - Customer Experience Strategy
CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research - Experience Design
Journey Design, Service Design, Touchpoint Design, Human-Centred Design, Product Realisation - Digital Transformation
Self-Service, Chatbots & VAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernisation - Marketing Solutions
Expertise, Capability, Value In my role, I worked with our telecommunications technology client to support their mid level and enterprise business customers with the resolution of escalated fault, service orders and billing dispute cases.