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Work Background
On Call Animateur
Maison des Jeunes de SuttonOn Call Animateur
Jan. 2022 - Aug. 2022CanadaOn call replacement/fill in animateur Work with teens and pre-teens Engage in activities and events with youth Fundraising
Security Agent
GardaWorldSecurity Agent
Jul. 2019Knowlton, Quebec, Canada
Customer Service Representative
CIBCCustomer Service Representative
Dec. 2016 - Jan. 2019Montreal, QuebecCustomer service, use of typing speeds of 75+, working alone or in cooperation with coworkers and supervisors, providing accurate information and swift problem solving, implementing procedures and remaining critical of tasks, remain calm under the pressure of tight deadlines, keeping accurate and detailed notes on tasks, modifying customer's information Received and successfully handled thousands of inquiries from customers Resolved a wide range of customer problems, including: delivery delays, product damage or lost, replacement of products and return statements, inquires about products, make changes to existing accounts, modify existing accounts, provide details information on transaction, bank policies, products, services and procedures Excelled in maintaining ratings for customer service satisfaction Secure interest and purchases from new and returning customers
Contract Bilingual Inbound Agent
Costco.ca Call CentreContract Bilingual Inbound Agent
Sep. 2014 - Jan. 2015Ottawa, Canada AreaI held the record for most calls in a day as well as continuous excellent ratings for customer service satisfaction. I provided speed and accuracy both in dealing directly with the customers and in after call time and follow ups. I made direct contact with vendors and carriers upon any issues or foreseeable issues. I ensured that members were given the up most service regardless of time needed. I provide other employees of Costco with information and aide whenever possible.
Overnight order picker
Macartney's FarmOvernight order picker
May. 2014 - Aug. 20141481 Michael St. Unit C, Ottawa, Ontario, K1B 3R5I managed quality of products to be picked and organized for orders before assembling orders and directing them to the correct delivery vehicle. I implemented routine processes and procedures upon reviewing orders.
Student Summer Employee Factory Line Worker
Les Emballages KnowltonStudent Summer Employee Factory Line Worker
Jun. 2011 - Aug. 2011Knowlton QCI maintained quality check on products, packages and pallets before filling and loading products. I made repairs to conveyor belts and machines.
Organic Gardener
Les Jardins De La TerreOrganic Gardener
Mar. 2010 - Aug. 2010Dunham, QCOrganic garden tending in greenhouse and outdoor of vegetables and edible flowers, compost, landscaping, tending to farm animals including chickens and horses
Contract Bilingual Inbound Agent
Sykes IncContract Bilingual Inbound Agent
Jul. 2012 - Oct. 2012Sherbrooke, QCI provided customer service for all questions and issues, as well as guided customers in any uncertainties. I secured interest and purchases both from returning customers as well as new customer. I reviewed new information and changes to continue the top quality service. I reviewed billing errors with customers and made due corrections where necessary.
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