CIBCCustomer Service Representative
Dec. 2016 - Jan. 2019Montreal, QuebecCustomer service, use of typing speeds of 75+, working alone or in cooperation with coworkers and supervisors, providing accurate information and swift problem solving, implementing procedures and remaining critical of tasks, remain calm under the pressure of tight deadlines, keeping accurate and detailed notes on tasks, modifying customer's information
Received and successfully handled thousands of inquiries from customers
Resolved a wide range of customer problems, including: delivery delays, product damage or lost, replacement of products and return statements, inquires about products, make changes to existing accounts, modify existing accounts, provide details information on transaction, bank policies, products, services and procedures
Excelled in maintaining ratings for customer service satisfaction Secure interest and purchases from new and returning customers