Joshua Daws - IT Consultant, Daws Consulting

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Work Background

CapStone Technologies, LLCIT Project Manager & Technologist

Feb. 2021Lincoln, Nebraska, United StatesCapStone Technologies provides automation services and business engineering to the print-to-mail industry with state-of-the-art robotic technology, advanced innovation, and proven process engineering to create efficiencies and save labor.

BPro IncProject Manager / Cybersecurity Manager

May. 2018 - Apr. 2020Lincoln, Nebraska, United StatesDrive the execution of new Voter Registration and Election Management Projects for state and county jurisdictions with the objective of delivering technical, software and project management expertise. • Facilitated and collected project deliverable artifacts internally and from subcontractors for invoice submission to clients for services rendered. • Served as subcommittee member for the Non-Voting Election Technology group at Center for Internet Security (CIS). • Assisted as one of two BPro Liaisons to the Election Infrastructure Information Sharing and Analysis Center (EI-ISAC) and the Office of Infrastructure Protection’s Election Infrastructure Sector-Specific Agency (EI-SSA) at the U.S. Department of Homeland Security • Developed documentation and providing internal support for O365, Azure AD and Azure DevOps; Champion of internal enhanced information security measures • Tasked to implement and manage the Quality Assurance (QA) Team for the TotalVote and TotalAddress applications for state/county implementations using VSTS/Azure DevOps for User Stories, Tasks and Bug development, composed use cases for User Acceptance Testing.

BranchPatternIT Manager

Nov. 2015 - May. 2018Omaha, Nebraska, United StatesDirected the day-to-day operational performance of the IT services with 2 direct reports spanning five locations and supporting 100+ staff ensuring alignment with key business strategies. Leveraged lean principles to define and implement IT processes. Provided strategic leadership and direction to a cross-functional staff on Kanban process utilization focused on enhanced efficiency and business performance. Analyzed technical solution performance to identify and remediate issues. Developed Business Continuity Recovery and Disaster Recovery plans for the firm. • Championed the implementation of a new mesh VPLS network coupled with a new VMware Horizon View 7 Virtual Desktop Infrastructure (VDI) solution at a co-located data center that enabled offices to collaborate more effectively on project builds for MEP engineering. • Cultivated key vendor relationships with Adobe, Amazon, Apple, Autodesk, BambooHR, Cosential CRM, Deltek, Ivanti (AppSense), Microsoft Azure (O365 Exchange Online, SharePoint 365, and Teams), RingCentral (Zoom) and VMware ESXi to drive IT advancement. • Composed technical documentation on new workstations, servers, storage and network infrastructure, while refining the current hosts’ information. (Windows 7, 8 and 10, W2K8 & W2K12 Active Directory, Azure AD Connect, DNS, DHCP, Group Policy Administration, VMware ESXi 6.5, 6.0 and 5.5, VMware Horizon View 7) • Enhanced organizational defense posture by leveraging proven Information Security principles, technology, and training sessions with management and staff. • Influenced the procurement of an Architectural Engineering and Construction (AEC) centric CRM integrated with Microsoft Dynamics and O365. • Spearheaded the audit response to Microsoft and VMware for licensing and processors usage under each of the agreed upon Service Licensing and Enterprise Agreements with zero negative findings.

Nelnet Diversified SolutionsProduct Owner

May. 2015 - Nov. 2015Lincoln, Nebraska, United StatesManaged product deliverables focused on enhanced FFELP loan conversion/de-conversion and Total Permanent Disability (TPD) business processes utilizing Agile methodologies. Developed and implemented continuous improvement strategies. Conducted market research to maintain competitive intelligence. Collaborated on development of priorities supporting business objectives. Established Key Performance Indicators (KPIs). Groomed product backlogs. Communicated cross-departmentally to drive program success. Held accountable for strategic planning, budget preparation, and performance management. Reviewed project processes to ensure adherence to federal and internal standards, contracts, and change requests. • Successfully created competitive advantage by streamlining business workflows in the TPD software; changes were requested internally or by U.S. Department of Education according to contract • Increased profitability by guiding two loan conversions totaling $80M from other Guarantors/Servicers onto the NDS system • Actively manage the product backlog using Team Foundation

State of NebraskaChief Technology Officer / Chief Information Officer - Secretary of State's Office

Nov. 2000 - May. 2013Lincoln, Nebraska, United StatesLed IT strategy development and implementation while driving technical performance. Oversaw the development and justification of the biennial IT budget. Interviewed, selected, and developed a dynamic IT team consisting of two FTEs and nine contractors. Served as the agency’s voting member of the State Government Council of the NITC; held accountable for the development and execution of IT policies and procedures across state government agencies. Advised the Chair of the Nebraska State Records Board as a technical Subject Matter Expert (SME) on network management of the contract with Nebraska.gov. Facilitated technical seminars to the Nebraska Association of County Officials (NACO) County Clerks and Election Commissioners on Information Technology and Information Security. • Generated a 70% increase in online adoption of Uniform Commercial Code filings and a 50% increase in corporate biennial tax filings through the implementation of new servers and network infrastructure integrated with existing VMware ESXi environment. • Effectively gathered requirements and collaborated in the development of the RFP supporting the deployment of the Nebraska Central Voter Registration System (NECVRS) effectively centralizing 93 counties’ voter data. Oversaw the allocation of a $4.1M budget. • Accomplished 99.99% uptime production across all co-location data centers through the implementation of Cisco (Catalyst/PIX) and Dell (PowerEdge Servers) on Microsoft and Red Hat Linux platforms. • Reduced costs by $400K leveraging state contracts and political subdivisions to deploy NECVRS project objectives. **Earlier experience as an IT Supervisor for the State of Nebraska – Secretary of State’s Office (November 2000 – March 2003)

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