AthletaCustomer Experience Manager
Aug. 2015 - Aug. 2017Lead management on the sales floor to provide an elevated customer experience and available for questions/concerns during transactions
Update and train staff and employees on new updates in our technology/operating systems
Responsible for store metrics and tactics to leverage business Lead brand ambassador program - local gym /fitness class teachers who represent the brand. Responsible for in house programs with BA, gifting to BA, and social media content
Lead fitness professional discount Program Manage community leader employee – Assist and guide community leader in creating and sustaining relationships with local fitness instructors, leaders, charity groups, and businesses. Manage boutique social media content
Plan community fitness collaborations, health talks, and children events with partners
Plan, curate and lead trunk shows
Partner with talent leader to train new hires on product, programs, and operations