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Work Background
Regional Market Manager
ShopThingRegional Market Manager
Mar. 2022New York, United States
Business Development Manager
ShopShopsBusiness Development Manager
Jan. 2021 - Jan. 2022New York City Metropolitan Area
Livestream Host
ShopShopsLivestream Host
Sep. 2020 - Jan. 2022New York City Metropolitan Area
Client Relationship Manager
Christian Dior CoutureClient Relationship Manager
Oct. 2017 - Dec. 2019Responsible for partnering with the Boutique Director/Manager to create a clienteling culture and drive client growth. Plan and execute client initiatives for each client’s before, during and after service activities, including but not limited to gifting and private events. Support the sales and management teams with CRM, Special Events, Client Development activities that are aligned with corporate strategies and ensure proper follow-up is conducted by each sales associates with their clients.
Customer Experience Manager
AthletaCustomer Experience Manager
Aug. 2015 - Aug. 2017Lead management on the sales floor to provide an elevated customer experience and available for questions/concerns during transactions Update and train staff and employees on new updates in our technology/operating systems Responsible for store metrics and tactics to leverage business Lead brand ambassador program - local gym /fitness class teachers who represent the brand. Responsible for in house programs with BA, gifting to BA, and social media content Lead fitness professional discount Program Manage community leader employee – Assist and guide community leader in creating and sustaining relationships with local fitness instructors, leaders, charity groups, and businesses. Manage boutique social media content Plan community fitness collaborations, health talks, and children events with partners Plan, curate and lead trunk shows Partner with talent leader to train new hires on product, programs, and operations
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